Gong Reviews in September 2026: User Ratings, Pros & Cons

"Invaluable tool in my sales cycle"

What do you like best about Gong? Having the ability to re-listen to my calls for clarity and confirmation has been invaluable. Also, the ability to continuously find areas of improvement in my sales cycle and presentation cadence is something I never really had access to. What do you dislike about Gong? Call transcription can be shaky at times, especially when there may be people accidentally talking over one another. Recommendations to others considering Gong: Make sure you enable your ...

"Great tool and game changing for Managers"

What do you like best about Gong? - Library of best calls - Finding specific calls / specific moments in calls thanks to Keywords - Being able to analyze calls so easily (the analytic section is great) - Great Integration with Aircall What do you dislike about Gong? Not much to be honest. I always have gong opened in my tabs. What problems is Gong solving and how is that benefiting you? - Mentoring my team - Learning from other team members

"Great Tool for Onboarding"

What do you like best about Gong? Gong has been a great tool for our onboarding process as it allows our new employees to review previous sales calls, team meetings, as well as review all recorded meetings within accounts they are joining. What do you dislike about Gong? I think the layout/organization of the software's interface could be more user friendly and easier to navigate. What problems is Gong solving and how is that benefiting you? Gong allows our new employees to quickly ...

"Great Tool for Onboarding"

What do you like best about Gong? Gong has been a great tool for our onboarding process as it allows our new employees to review previous sales calls, team meetings, as well as review all recorded meetings within accounts they are joining. What do you dislike about Gong? I think the layout/organization of the software's interface could be more user friendly and easier to navigate. What problems is Gong solving and how is that benefiting you? Gong allows our new employees to quickly ...

"Best app for meeting information gathering"

What do you like best about Gong? Capabilities to record information about speakers, transcripts. Replay speed when reproducing videos. What do you dislike about Gong? Nothing so far, probably the search of recordings can be improved, sometimes if hard to find an specific recording if you are not aware of the details What problems is Gong solving and how is that benefiting you? Sharing recordings, gathering metrics, transcript capturing.

"Insights to Make You Close More"

What do you like best about Gong? Call transcriptions save me a lot of time and allow me to focus on the conversation while it is happening. What do you dislike about Gong? I have to say this is XYZ on a recorded line for the calls to be registered. What problems is Gong solving and how is that benefiting you? Prospecting in the capacity of business development has never been easier. You can dive deep without the fear of missing out on information because you can't type fast enough.

"Great Platform"

What do you like best about Gong? The cloud space. The platform can store a massive amount of calls. What do you dislike about Gong? I wish it were easier to navigate in the platform. Recommendations to others considering Gong: Try it, the platform is good. What problems is Gong solving and how is that benefiting you? I watch business pitches and training on Gong.

"Great Platform"

What do you like best about Gong? The cloud space. The platform can store a massive amount of calls. What do you dislike about Gong? I wish it were easier to navigate in the platform. Recommendations to others considering Gong: Try it, the platform is good. What problems is Gong solving and how is that benefiting you? I watch business pitches and training on Gong.

"Sales Tool GOLD"

What do you like best about Gong? Gong is the most valuable sales tool of all. I use it daily and I cannot stress the value that it adds to my business! What do you dislike about Gong? Sometimes I have audio issues where the playback is jumbled or too fast. Recommendations to others considering Gong: I would recommend Gong 10/10. I cannot measure the value that it has added to my business. What problems is Gong solving and how is that benefiting you? Self awareness, self evaluation, ...

"Gong is AMAZING!!!"

What do you like best about Gong? What I like most about Gong is the audio transcript feature. What do you dislike about Gong? At the moment there is nothing that I honestly dislike about Gong. Recommendations to others considering Gong: None at the moment. What problems is Gong solving and how is that benefiting you? Client recaps and updates.