Gong Reviews in September 2026: User Ratings, Pros & Cons

"Helps my team not loose track of progress."

What do you like best about Gong? Automated transcript and easy-to-access recordings. What do you dislike about Gong? Transcripts sometimes have typos, but generally, work well in English. What problems is Gong solving and how is that benefiting you? I love never losing track of what has happened, it really powers me to provide a better service to our customers. There is no more information lost and that is the biggest benefit for me and my team. Also, we can review each other's work and ...

"Reflection is so helpful."

What do you like best about Gong? I love how i am able to review my calls and be provided with feedback from my peers. It's great to hear my own intonation and articulation and to reflct on how i can do better. I appreciate how i can use it on my ios phone too! What do you dislike about Gong? Would be nice to have a gong app! It would be really helpful when listening and walking. Recommendations to others considering Gong: An IOS APP would be immensely helpful. Some way to download calls to ...

"Gong helps me improve as a sales rep"

What do you like best about Gong? I love that Gong allows you to listen to calls I have made. Gong shows the name of each person talking and allows you to see what you did well in a sales call and what you did poorly. Gong also allows you to watch the video of the sales call. It is a great tool to help you improve your sales calls. What do you dislike about Gong? There isn't anything I dislike about Gong it is a great tool to improve on your sales calls. What problems is Gong solving and ...

"Extremely helpful tool for both Marketing and RnD analysis"

What do you like best about Gong? Summing up hours of conversations to bottom lines What do you dislike about Gong? Sometimes the speech to text isn't 100% accurate What problems is Gong solving and how is that benefiting you? Summing up customer calls and bottom lines

"Gong is great!"

What do you like best about Gong? The breakdown of key points of interest! This has helped me change the way I talk to clients. The insights of how long you spoke without a break, the interactivity of the call, etc all help framing pitches and talk tracks to have smoother, more impactful conversations. What do you dislike about Gong? Although the feature to track email conversations is great - it would be awesome if the follow-up email composition was more clear and succint. It's pretty ...

"Gong has been a game changer. It gives everyone on the Sales floor an opportunity to get better"

What do you like best about Gong? Ability to listen to other reps and gain knowledge/perspective I didn't have prior to Gong. Also, being able to prep sales engineering for a customer meeting What do you dislike about Gong? not everyone in our organization leverages the tool Recommendations to others considering Gong: Use it more What problems is Gong solving and how is that benefiting you? It makes every salesperson better at their jobs.

"Incredibly Useful"

What do you like best about Gong? As a BDR, I use Gong multiple times a day to review past interactions with accounts. Having the ability to read/listen to past conversations helps me greatly in communicating with my contacts What do you dislike about Gong? Occasionally communications aren't immediately available to see What problems is Gong solving and how is that benefiting you? I avoid sending repeat messages to new contacts if they have spoken to a fellow team member in the past. I have ...

"I recommend it to everyone"

What do you like best about Gong? The transcription is my favorite part of Gong. I write down phrases or words during my sales calls, and the technology makes it easy to search for an exact point in the conversation What do you dislike about Gong? I don't have any negative feedback. I've recommended Gong while on sales calls for other companies to use. It is by far my favorite part of any company tech stack. What problems is Gong solving and how is that benefiting you? I can be a forgetful ...

"Gong is great!"

What do you like best about Gong? the ability to receive feedback quickly and efficiently. the ability to listen to my peers call and compare tactics. user friendly. What do you dislike about Gong? some of the filters are overwhelming. could be easier to find closes from peers. Recommendations to others considering Gong: makes filters easier to work with What problems is Gong solving and how is that benefiting you? as a new employee, I have been to ramp up at a faster pace by listening to ...

"LOVE IT SO FAR"

What do you like best about Gong? I can see any bad habits that my team might be forming in real-time What do you dislike about Gong? nothing so far, but i only got it like a month ago Recommendations to others considering Gong: If you need to see what your team is good at and not so good at in real time then you need to get gong What problems is Gong solving and how is that benefiting you? my team is growing, and I need to see what's working and what's not