Gong Reviews in September 2026: User Ratings, Pros & Cons

"I love Gong!"

What do you like best about Gong? I love the interface! Gong is great for peer review and training. I haven't had the chance to log my owns calls for review, but I am super excited to do so. There are so many things that one can miss when actively speaking in a meeting, and with the playback capabilities Gong has, there's an insight into those cues, body language, and tones that may be overlooked. What do you dislike about Gong? As of now, I do not have any critiques for Gong. My company ...

"Great Full-Featured Call Recording"

What do you like best about Gong? Great breakdown of calls makes it easy to skip straight to where screenshares/slides are being displayed. Excellent integration with other systems such as salesforce/zoom/hubspot/etc. What do you dislike about Gong? UI on the home screen to see and manage upcoming calls and sharing snippets could be a little cleaner. What problems is Gong solving and how is that benefiting you? Recording sales team calls for improving messaging and training as well as ...

"A marketing professional who uses Gong on a frequent basis."

What do you like best about Gong? I like how fast the transcripts are generated and the marking of timestamps by speakers and discussion topics. What do you dislike about Gong? I wish you could scroll through the transcript and click a certain sentence and the audio would jump to it. What problems is Gong solving and how is that benefiting you? My team uses it to see how our customers talk about our products and we pull supporting quotes to include in our campaigns.

"Gong"

What do you like best about Gong? Instant and automatic recording. Ability to search calls for keywords. What do you dislike about Gong? Gong participant in calls, this also triggers the zoom notification that it has joined.d Recommendations to others considering Gong: Great tool. What problems is Gong solving and how is that benefiting you? Ability to always record calls and share with customers quickly. Searching to see when we spoke about issues.

"Gong"

What do you like best about Gong? Instant and automatic recording. Ability to search calls for keywords. What do you dislike about Gong? Gong participant in calls, this also triggers the zoom notification that it has joined.d Recommendations to others considering Gong: Great tool. What problems is Gong solving and how is that benefiting you? Ability to always record calls and share with customers quickly. Searching to see when we spoke about issues.

"Gong has helped me improve my sales process and fix the issues I was running into"

What do you like best about Gong? What I like best about Gong is the ability to view a transcript and view the number of questions asked, how long I talked vs. how the long prospect talked, and seeing critical statements/features spoke about. What do you dislike about Gong? I can honestly say I don't dislike anything about Gong. 10/10 and highly recommend using. Recommendations to others considering Gong: My recommendation to others would be to review your calls at the end of each day and ...

"Amazing Call Recording Service!"

What do you like best about Gong? The quality of each and every call recorded so far on Gong has been top notch. I love how I am able to see key details like the dialogue by person, as well as the % of time each person has spoken during the call. I have never had any quality issues, with sound quality always being optimal. The transcript capability is also quite usesful! What do you dislike about Gong? Sometimes the time of the calls can be confusing. If I am looking for a call from my team ...

"Gong better than the rest"

What do you like best about Gong? Simplicity. Gong is so easy to use. You can easily filter to find any call you are looking for. I also love how Gong send me highlights with subtitles on my calls. What do you dislike about Gong? I haven't found a big downside yet. So far it has been easy to use. Recommendations to others considering Gong: Just jump in and go for it. It is easy to use and you will learn as you go! What problems is Gong solving and how is that benefiting you? Gong is helping ...

"Gong is great for Marketing"

What do you like best about Gong? Easy to use. The interface is very friendly. The transcript captions really help. What do you dislike about Gong? I have nothing but positive things to say about Gong. Recommendations to others considering Gong: Gong is very useful for learning purposes and to know more about personas. Make sure to search for different keywords in order to get more insights. What problems is Gong solving and how is that benefiting you? Gong has helped me gather insights ...

"Ease of Use"

What do you like best about Gong? I was a slow adopter to Gong because our company was leveraging it a just another piece of software. Over the past 4 months, I have found its ease-of-use to be essential in my day-to-day activities. I can share calls with clients in seconds and get instantaneous feedback once they have reviewed the call that I send to them. Lately, our department has been creating a library of client calls to help with our internal onboarding of new CSMs. Gong is a great ...