Gong Reviews in September 2026: User Ratings, Pros & Cons

"I don't even know how I did sales before"

What do you like best about Gong? I love the transparency this platform allows to learn from my colleagues, especially in a remote environment. It's also great to be able to go back and listen from my own calls and skip around to what I need to listen to via the topics bar at the bottom of the calls What do you dislike about Gong? Nothing. No downsides. The only thing I don't like is that I didn't discover Gong 10 years ago! Recommendations to others considering Gong: Get Gong! It is ...

"Great for Sales / Call intelligence"

What do you like best about Gong? Easy to implement AEs use it all the time best tool for sales managers Used by our product team for insights, as well as marketing What do you dislike about Gong? They've launched new functionality like 'Deals' which looks awesome, we just haven't adopted yet. More training and documentation here would be helpful. Recommendations to others considering Gong: Training for newer functionality What problems is Gong solving and how is that benefiting ...

"Great tool for Sales Enablement!"

What do you like best about Gong? Gong makes it incredibly easy to relisten to your calls to find areas of improvement. Also, it gives you access to a massive database of calls across your company. To upskill and improve my messaging, I will listen to the calls of my team's top performers and take notes on what elements to incorporate into my work. Gong makes it seamless to enhance my development by enabling easy access to thousands of videos. What do you dislike about Gong? I haven't had ...

"Gong is amazing. it is very helpful for follow-ups to have a recording and transcript for all calls"

What do you like best about Gong? Recordings and the ability to revisit discussions and customer interests What do you dislike about Gong? There is nothing wrong with gong. It is great. Recommendations to others considering Gong: buy it What problems is Gong solving and how is that benefiting you? Sales call recaps

"Great experience!"

What do you like best about Gong? Ability to listen to previous calls and analyze different steps of a sales call. What do you dislike about Gong? Some discrepancy with the "deals" tab and what deals I have. What problems is Gong solving and how is that benefiting you? Listening to previously recorded calls of my own and finding areas of improvement.

"Innovative software but not for every sales team"

What do you like best about Gong? I love the call analyzing software, very easy to qualify prospects What do you dislike about Gong? Not as much tech available for android devices What problems is Gong solving and how is that benefiting you? We are able to review calls to personalize future meetings

"Gong has been great for onboarding remotely"

What do you like best about Gong? I have just started a new role and it is completely remote. With being remote it has been awesome to search for examples of calls and see how my colleagues handled a specific topic. It has also been awesome to get feedback from my manager. We do weekly call reviews where we watch one team members call and talk through what went well and what could be improved What do you dislike about Gong? I am new to Gong and sometimes it has been hard to search and find ...

"Great Helper for Meetings"

What do you like best about Gong? The possibility to overlook the meetings and extract always the best insights from them. What do you dislike about Gong? The lack of capacity of language transitions. e.g - Portugues>english ( vice or versa) What problems is Gong solving and how is that benefiting you? The possibility to revisit some topics and points discussed during the meetings.

"Call intelligence helps to scale our business remotely"

What do you like best about Gong? Using Gong's transcripts and call intelligence we're able to introduce new conversations and coach on-call effectiveness without being on the call. What do you dislike about Gong? Nothing at this time. We're currently not integrated into our CRM and so we look forward to using the full functionality of the system in the future. What problems is Gong solving and how is that benefiting you? with Gong, we were trying to expand our visibility into rebranding ...

"Great Service to Track and Review Calls"

What do you like best about Gong? There are a number of useful features I find helpful. The service offers a transcript option so that you can read through call instead of listening when you may not have the ability or don't want to listen in to each one. There is also a search option where you can search for key words (like a new promotion you are doing), and it pulls up all the calls in which the system detected that word or phrase used. I also like that I can share calls with a ...