Gong Reviews in September 2026: User Ratings, Pros & Cons

"Seamless integration and accurate product description;"

What do you like best about Gong? It was very easy to integrate it across the organization and allows us to get a very clear picture on our sales pipeline as well as input into customer success maintenance What do you dislike about Gong? Nothing much at this point, they're very fast with responding to issues and recommendation What problems is Gong solving and how is that benefiting you? It allows an easy recording to share client calls with the entire organization. A clear picture of ...

"Gong"

What do you like best about Gong? Actionable insights on what I've promised to do for the prospect. What do you dislike about Gong? Topics AI is sometimes are inaccurate on the bottom of the screen. Recommendations to others considering Gong: Great sales tool for progressing deals forward and deal coaching. What problems is Gong solving and how is that benefiting you? Easy, efficient call review!

"Great for learning"

What do you like best about Gong? Great tool for notetaking and for teaching/learning What do you dislike about Gong? Nothing, it is a fantastic tool and haven't yet experienced any issues. What problems is Gong solving and how is that benefiting you? Listening to others' calls and learning from them

"Good solution for recording all meetings"

What do you like best about Gong? The ease of use in adding zoom calls to Gong. What do you dislike about Gong? Some times the transcription could be more accurate. What problems is Gong solving and how is that benefiting you? Reviewing next steps for calls.

"Gong"

What do you like best about Gong? Actionable insights on what I've promised to do for the prospect. What do you dislike about Gong? Topics AI is sometimes are inaccurate on the bottom of the screen. Recommendations to others considering Gong: Great sales tool for progressing deals forward and deal coaching. What problems is Gong solving and how is that benefiting you? Easy, efficient call review!

"Gong is the best learning tool"

What do you like best about Gong? As a new employee, Gong has helped me ramp up faster than I imagined. It's the perfect tool to complement your company's onboarding process; while you have that first week free-time, take advantage of Gong and hop in to listen to the team's calls. What do you dislike about Gong? Least helpful is that if you leave the Gong tab unattended too long, you'll have to refresh the page and remember where you left off on the call to listen. What problems is Gong ...

"Excellent platform to improve your negotiation perfomrance"

What do you like best about Gong? It's very intuitive and easy to use. Excellent tool. What do you dislike about Gong? the volume metrics instead of the text, those bars and colour don't seem to have any significance Recommendations to others considering Gong: no recommendations. It's great What problems is Gong solving and how is that benefiting you? improving my negotiation skills by listening to my colleagues and superiors

"Game Changer for Customer Success"

What do you like best about Gong? Ease of referencing old conversations. . What do you dislike about Gong? Sometimes can be challenging to locate call Recommendations to others considering Gong: This tool has enabled me to be more productive and provide a better customer experience. What problems is Gong solving and how is that benefiting you? I am able to create seamless customer experiences by referencing conversations they've already had with colleagues. I also can miss a call and catch ...

"Great learning tool"

What do you like best about Gong? Looking at my stats after calls and understanding where I can improve most in comparison to my team What do you dislike about Gong? Nothing so far! I think maybe it could use the timeline to pick up on different conversation topics a bit more What problems is Gong solving and how is that benefiting you? Keeping deals in control and understanding where I can improve my own approaches

"Learn and sale more"

What do you like best about Gong? The ability to understand and listen to calls to correct mistakes made and to learn from others. Also, the email follow-up the next day. What do you dislike about Gong? the time that takes for a call to be available after the call What problems is Gong solving and how is that benefiting you? Self-training has improved. Easy to navigate and easy to share with others