Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is the greatest call review I have worked with"

What do you like best about Gong? Gong is easy to use and can listen to not only my calls also can listen to coworkers' calls. But also send calls to my lead to have them listen and coach me if needed. What do you dislike about Gong? There is nothing so far that I don't like, What problems is Gong solving and how is that benefiting you? Gong helps me to know what I need to work on to improve my calls.

"Senior Enterprise Exec - Gong review"

What do you like best about Gong? Transcription is amazingly accurate and has a really good analysis feature What do you dislike about Gong? ability to break down call manually and disect the discovery questions What problems is Gong solving and how is that benefiting you? Ability to analyse multiple calls in one sitting without having to sit and listen to each call.

"Awesome Training Tool"

What do you like best about Gong? I love that I can access my team member's calls to upskill myself as I prepare to dive deeper into my role. What do you dislike about Gong? The downside I've experienced is that it continues to disconnect from my inbox. Recommendations to others considering Gong: I would recommend using Gong for new hires. It helps them to learn how to navigate conversations and trainings for their clients. What problems is Gong solving and how is that benefiting you? I'm ...

"I love Gong"

What do you like best about Gong? being able to listen to my co-workers phone calls and hear what they are saying to get deals What do you dislike about Gong? a bit confusing to operate. need to do a full training on how to run it all Recommendations to others considering Gong: do a training on it first. get the app to listen to calls while driving What problems is Gong solving and how is that benefiting you? what key words or word-tracks to use to get deals/verbals. Benefits: hearing for ...

"Great way for constant improve!"

What do you like best about Gong? The option to get a review on each call by your team and manager. What do you dislike about Gong? It is a little bit hard to get a proper overview. Recommendations to others considering Gong: It would be great to offer cool playbooks What problems is Gong solving and how is that benefiting you? - constant learning and improving - sharing recordings with customers

"One tool you cannot live without in sales."

What do you like best about Gong? The ease of use and the information one can pull from gong.io is incredible. What do you dislike about Gong? Not knowing exactly how the deal tool is calculating pipeline in the reports. What problems is Gong solving and how is that benefiting you? Gong has given us insights into the conversation our team is having on the phone and in demos with potential customers that we would not have without the recordings.

"Love Gong!"

What do you like best about Gong? I love Gong's interface and functionality. Its very easy to use and explore through the app. I love the data and analytics we get every day and week to help make actionable decisions. I am an SDR Leader, and in this world, the more call coaching my team can provide the fast and stronger my global sales team is going to get. What do you dislike about Gong? Honestly just would love to get more time in Gong, to continue to learn all of its rich features. What ...

"great product"

What do you like best about Gong? i can listen to my calls and look at the transcript What do you dislike about Gong? sometimes the calls take a long time to go into gong What problems is Gong solving and how is that benefiting you? seeing if i talk too fast and stumbling on my words

"Love Gong!"

What do you like best about Gong? Gong makes it super easy for anyone that is customer facing or not customer facing for that matter to analyze their own calls. You can use it as a coaching tool, as well as a tool to send snippets of calls to clients as well. Just a great tool all together! What do you dislike about Gong? I can't really think of anything that I can complain about Gong. Been using it for 2 years and still love it. What problems is Gong solving and how is that benefiting ...

"Fantastic call analytics platform. Best of the best."

What do you like best about Gong? The keyword recognition works incredibly well. It's also very very easy to find what you're looking for within all the calls stored in Gong, even if you're looking company wide. What do you dislike about Gong? Some foreign language support is a bit glitchy, but from what I've heard that being worked on! What problems is Gong solving and how is that benefiting you? Reviewing team calls and critiquing each other is so much easier now. Also just always having ...