Gong Reviews in September 2026: User Ratings, Pros & Cons
Empowering remote sales teams to close more deals.
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Gong Reviews & Ratings
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Spotsaas Editor’s POV
Gong has been a game-changer for how we manage and scale our sales operations. Its Revenue Intelligence capabilities give us a laser-focused view into deal health, helping prioritize efforts that yield real results. The call analytics and coaching tools have dramatically improved team performance, allowing us to replicate what works and proactively course-correct ...Read more
Gong pros and cons
Gong's Revenue Intelligence system gives sales teams a clear view into which deals are truly progressing, minimizing guesswork and improving forecasting accuracy.
It records and analyzes sales calls in depth, offering valuable insights into team performance and customer sentiment.
By identifying top-performing rep behaviors, Gong lets managers coach team members using proven strategies, promoting consistent growth.
The platform helps align product offerings with current market demands, giving businesses a competitive edge.
For teams new to sales intelligence platforms, getting up to speed with all features and interpreting analytics might require considerable time and training.
Some users may find Gong's dashboards or reports less flexible for highly specific workflow needs.
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Showing 2191-2200 out of 2877
AU
Anonymous User
10/18/21
"Amazing!"
What do you like best about Gong? The option to split by a speaker is incredible. What do you dislike about Gong? No option to skip forward in 15 sec. That would be great. The search is not working well. No option to mark where I stoped watching. What problems is Gong solving and how is that benefiting you? Very friendly UI, easy to use! Having the statistic per call is great.
AU
Anonymous User
10/15/21
"Informative"
What do you like best about Gong? Revisiting recorded calls gives more insights than simply reviewing the outcome. What do you dislike about Gong? The quality of the recordings; there are a lot of instances where it cuts/ is distorted. What problems is Gong solving and how is that benefiting you? Improving performance: GONG allows me to reformulate pitches, intros/outtros, and voice mails, over time.
AU
Anonymous User
10/15/21
"Gong is very smart understanding the key points on a conversation"
What do you like best about Gong? The intelligence for understanding the topics on a call, like budget, intro, etc What do you dislike about Gong? The website navigation could be more functional What problems is Gong solving and how is that benefiting you? I can easily share call cases with all the team, or specific reps. Also it is easy to give a feedback and have control about how many call I've listened
AU
Anonymous User
10/15/21
"GONG - reflection of the traditional sales call"
What do you like best about Gong? GONG is silently working in the background as you complete daily tasks and interact with your customers. GONG is not "another" clinky tool to use, but holds you accountable to perform better, grow and excel on each subsequent interaction you have. What do you dislike about Gong? There are a lot of bells and whistles that GONG provides and I am only using the bare minimum to improve daily interactions with my customers. GNG may seem overwhelming if I did not ...
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AU
Anonymous User
10/15/21
"Great Tool!"
What do you like best about Gong? Gong is really helpful to track and organize convo details What do you dislike about Gong? Nothing. This is a great tool. I highly recommend it. Recommendations to others considering Gong: I would highly recommend it. What problems is Gong solving and how is that benefiting you? It is helping to keep track of multiple conversations and find call info quickly
AU
Anonymous User
10/15/21
"One of a kind tool."
What do you like best about Gong? Ability to review, track, and diagnose weak and solid sales cycles. What do you dislike about Gong? It sometimes has trouble with foreign accents. What problems is Gong solving and how is that benefiting you? Ability to go back and review and ensure you didn't miss anything. Allows the entire team to collaborate, strategize, and learn from one another.
AU
Anonymous User
10/15/21
"Gong is great!"
What do you like best about Gong? I don't need to be typing notes, and I can focus on the call at hand. It also provides a detailed, searchable summary of the call for copying and sharing out the transcript. I can organize the calls I have with customers into their specific folders for reference in the future. What do you dislike about Gong? As I work in a very technical field, some words come across misconstrued as something else; however, reading the paragraph, it is easy to decipher what ...
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AU
Anonymous User
10/15/21
"Where's this been all my life?"
What do you like best about Gong? Makes it super easy for follow up with my partners and gives great reminders. What do you dislike about Gong? I would like if there was a way to have Gong on ad hoc meetings in an easy way. What problems is Gong solving and how is that benefiting you? Overall helps me be more effective and intentional with my partners
RM
Roberto M
10/14/21
"Game Changer -"
What do you like best about Gong? The recording of the conversation with transcripts is a game changer, it really allows you to focus on having a conversation with your client, without having to take notes, it does it for you. You can go back to hear your recordings and it is ready and accessible immediately. What do you dislike about Gong? It acts as an additional person on the call. What problems is Gong solving and how is that benefiting you? Reducing the time I have to take notes, and ...
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AU
Anonymous User
10/14/21
"Gong is super helpful!"
What do you like best about Gong? I love being able to review my calls with clients and tag my team members for feedback. What do you dislike about Gong? I like just about everything in gong. There are so many great tools. What problems is Gong solving and how is that benefiting you? We're solving having to schedule 1:1's and sifting through calls to do call reviews and feedback
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].