Gong Reviews in September 2026: User Ratings, Pros & Cons

"Excellent tool for sales team enablement"

What do you like best about Gong? Simple to review past meetings, jump to a specific speaker, easy to access What do you dislike about Gong? nothing works as expected ............... Recommendations to others considering Gong: Very useful What problems is Gong solving and how is that benefiting you? Ability to attend past meetings, instead of being on the call with the customer

"Using Gong to optimize sales skills, structure & success for a small team."

What do you like best about Gong? I like the meeting transcriptions & data I'm able to pull from those recordings. What do you dislike about Gong? We do not have a need for some of the deal tracking products What problems is Gong solving and how is that benefiting you? We are uncovering gaps and leveling up sales skills

"Gong as a personal assistant"

What do you like best about Gong? I like the ability to review my meeting transcription while hearing and viewing the recording. The transcription tool increases my productivity for capturing meeting notes with greater clarity. Yes, it is not always accurate. However, I can quickly locate a specific area in the recording while reading the transcription. What do you dislike about Gong? The transcription is not always accurate, so I can't rely on the transcription only to understand what ...

"Really Impressed"

What do you like best about Gong? I am impressed with the depth of the system. Also, the insight dashboard is very helpful and nice to view at a glance. What do you dislike about Gong? The actual dictation is a bit inconsistant What problems is Gong solving and how is that benefiting you? It is nice not to try and keep notes on a call and just go back and review later when you have time.

"Game Changer for the Customer Success Org"

What do you like best about Gong? The level of visibility we get with Gong (and didn't have previously) is amazing. Gong has become a critical part of our customer 360 view allowing us to, as a team, grow our skills by sharing the calls that work and collaboratively improving on the calls that don't. What do you dislike about Gong? Not a dislike as much as something we don't really need/use is the deal tracking capability. I'd imagine it's great for sales but it's not really something we ...

"Really Impressed"

What do you like best about Gong? I am impressed with the depth of the system. Also, the insight dashboard is very helpful and nice to view at a glance. What do you dislike about Gong? The actual dictation is a bit inconsistant What problems is Gong solving and how is that benefiting you? It is nice not to try and keep notes on a call and just go back and review later when you have time.

"Learning from My Successes and Failures"

What do you like best about Gong? When management reviews my calls and offers suggestions, it is much easier to go back and listen to the conversations and hone my skills. I can also learn from the most successful people in the office by listening to their calls. What do you dislike about Gong? The only complaint is that the system is so robust that there is a lot to learn to help improve my conversations with prospects. I am learning to master it little by little. Ongoing training and an ...

"Gong is great for all aspects of Sales"

What do you like best about Gong? I like the ability to go back and look at calls with all the information being labeled (who is talking when, subjects being talked about, etc) What do you dislike about Gong? Nothing so far, UI/UX is great. Emails sent after every call is annoying but that is easily fixed in settings. What problems is Gong solving and how is that benefiting you? Identifying pain points, bettering myself as a sales person, updated Salesforce with notes from the calls

"Gong for Customer Success teams"

What do you like best about Gong? I love all the data that comes along with the calls. It is super helpful for training and becoming a better CSM. What do you dislike about Gong? The only thing that I wish it did was covert the calls a little quicker, but I understand that takes time and it is not a big deal. What problems is Gong solving and how is that benefiting you? Because we are able to record our training sessions, we are saving time because if one of our clients misses it they can ...

"Gong is amazing, easy to use and great for reviewing calls"

What do you like best about Gong? * Being able to listen back to calls on 2x the speed and skip to parts of the conversation where a prospect is speaking to make notes and flag action items quickly. * Gong is also great for training as you can use detailed filtering to find calls at a specific part of the sales process (ie. discovery) and learn from colleagues. * Gong also shows emails before and after a call at the account level to gather more context. What do you dislike about ...