Gong Reviews in September 2026: User Ratings, Pros & Cons

"Impressive, They've thought of Everything!"

What do you like best about Gong? I really like the insights they provide. Every company boasts "insights", and they usually fail to answer the questions we actually ask. As I navigate Gong, all the questions I would ask are answered by the data-driven insights they provide. I also love how simple the setup is. Everything about the product is intuitive. What do you dislike about Gong? The transcription is not perfect. That's a lot to ask for, but it's really the only thing I dislike about ...

"Gong Review"

What do you like best about Gong? The entire functionality of Gong is amazing. Having transcripts post-call is great, especially for managers to review calls without having to always listen in. I think keywords is anotehr great functionality that can be used to help ensure reps are mentioning specific things in phone calls. What do you dislike about Gong? Nothing honestly. Gong has been fantastic. Even the experience I had with customer service was fantastic. What problems is Gong solving ...

"Invaluable tool for managing my business - cant live without it"

What do you like best about Gong? its easy, and like all good technology, you dont have to think about it. it just works What do you dislike about Gong? nothing I can think of. seems to do everything I need it to do Recommendations to others considering Gong: NA What problems is Gong solving and how is that benefiting you? involvement of participant, how engaged people are on the calls

"Invaluable tool for managing my business - cant live without it"

What do you like best about Gong? its easy, and like all good technology, you dont have to think about it. it just works What do you dislike about Gong? nothing I can think of. seems to do everything I need it to do Recommendations to others considering Gong: NA What problems is Gong solving and how is that benefiting you? involvement of participant, how engaged people are on the calls

"Tool that helps Customer Success and training"

What do you like best about Gong? Gong automatically records all our Sales and Customer Success calls regardless of the tools we use (Teams, Zoom, GoTo, etc) and each recording is sent out with very detailed and helpful information about the call. The analytics help us identify opportunities for training as well as sales opportunities. If there are specific calls to action, these are called out. We can isolate portions of the call and send them to appropriate teams for review. It just makes ...

"Gong just makes sense"

What do you like best about Gong? I love the simplicity of listening and reviewing calls directly from my desktop or mobile phone. The ability to time stamp and provide feedback is imperative. I also love that I am alerted when a member of my team has completed a call or demo so that I can prioritize what is needed to listen to. It is great to have my entire team accessible and also create filters to make it easier to track. Ultimately, I appreciate Gong's ability to centralize all ...

"Love Gong for note taking"

What do you like best about Gong? The note takign feature is excellent. Specifically, I love how I can review a sales call via audio or transcript. What do you dislike about Gong? No complaints at the moment. I could stand to learn more about other features. What problems is Gong solving and how is that benefiting you? With gong, I now have the ability to take perfect notes while simultaneously giving 100% of my concentration to my customer

"Great for Meeting Recordings and Sharing Internally/Externally"

What do you like best about Gong? I like that I can share a link to a recorded call with my customers, rather than trying to email a large video file. What do you dislike about Gong? I would like to have better organization with Gong to be able to easily find a previous call I'm searching for. With current search functionality, it can be difficult to find a previous call I'm looking for. What problems is Gong solving and how is that benefiting you? We are able to come back to information ...

"A Great Tool, When Used"

What do you like best about Gong? The ability to search the database of past calls for keywords What do you dislike about Gong? Some user interface just isn't as smooth as I'd hope. The AI for suggested tasks and so forth just aren't really useful. I'd hope we could rely on Gong to reliably suggest helpful tasks. Recommendations to others considering Gong: Just be sure that it is, in fact, being utilized by the team for training. What problems is Gong solving and how is that benefiting ...

"Great value from the start"

What do you like best about Gong? A few features have stood out to me so far and have added value. The call recap with actions to take, call summaries, and the keyword searches have been valuable to date. Also the talk ratio analysis! What do you dislike about Gong? Not much, so far I am finding a lot of value from using Gonog. What problems is Gong solving and how is that benefiting you? - Talk ratio (making sure I am talking less) - making sure there is multi-threading with your deals - ...