Gong Reviews in September 2026: User Ratings, Pros & Cons

"Call recording made easy"

What do you like best about Gong? The best thing about gong is that we do not have to send all call data into salesforce. Their filtering makes it easy to store only what we need. Also helps us stay compliant! What do you dislike about Gong? At the moment we need to be able to use multiple filters when trying to send data into salesforce. Gong only allows one filter with multiple criteria. What problems is Gong solving and how is that benefiting you? Main problem was to ensure that our ...

"Gong Review"

What do you like best about Gong? The entire functionality of Gong is amazing. Having transcripts post-call is great, especially for managers to review calls without having to always listen in. I think keywords is anotehr great functionality that can be used to help ensure reps are mentioning specific things in phone calls. What do you dislike about Gong? Nothing honestly. Gong has been fantastic. Even the experience I had with customer service was fantastic. What problems is Gong solving ...

"#1 Best Tool in our Tech Stack"

What do you like best about Gong? Gong has the most reliable recording capabilities and call analysis than any other software. What do you dislike about Gong? This is nitpicky, but the user experience / page layout could be made simpler. What problems is Gong solving and how is that benefiting you? We've tried other tools to record our sales conversations, but nothing has worked like Gong. It's very reliable and low-maintenance.

"Impressive, They've thought of Everything!"

What do you like best about Gong? I really like the insights they provide. Every company boasts "insights", and they usually fail to answer the questions we actually ask. As I navigate Gong, all the questions I would ask are answered by the data-driven insights they provide. I also love how simple the setup is. Everything about the product is intuitive. What do you dislike about Gong? The transcription is not perfect. That's a lot to ask for, but it's really the only thing I dislike about ...

"Insights, enablement, and more!"

What do you like best about Gong? The insights into potential risks for our deals, we can get ahead of as many potential deal killers as possible. What do you dislike about Gong? I honestly cannot think of any at this time. What problems is Gong solving and how is that benefiting you? How we can be in the drivers seat for deals. Building an enablement library for our team. Marketing can see what is working to help us build better collateral. We can review the good, the bad and the ugly as a ...

"An invaluable resource for our existing customers"

What do you like best about Gong? I love having the ability to share training session recordings out with my customers as soon as they're finished. It allows them to review areas we have discussed and share with any team members who missed the session. I also love the ability to find key words from calls to reference back to the product team for feature requests, bugs etc. What do you dislike about Gong? I don't like the default number of days the recording is available for when I send it ...

"Great Tool that Provides Actions and Insights for Any Field Organization"

What do you like best about Gong? The technology is so flexible. It enables you to look at an account or opportunity at the macro or granular level. For example, you can listen to a call, read transcripts, search for keywords/ callers/ accounts or just look at interactions. What do you dislike about Gong? There is not much to dislike. For the product roadmap, I hope they consider deeper integration with SFDC by adding contact information or organizational mapping. What problems is Gong ...

"Great Tool that Provides Actions and Insights for Any Field Organization"

What do you like best about Gong? The technology is so flexible. It enables you to look at an account or opportunity at the macro or granular level. For example, you can listen to a call, read transcripts, search for keywords/ callers/ accounts or just look at interactions. What do you dislike about Gong? There is not much to dislike. For the product roadmap, I hope they consider deeper integration with SFDC by adding contact information or organizational mapping. What problems is Gong ...

"Easy and convenient"

What do you like best about Gong? - Easy to use and navigate through - Can easily find the calls that I'm interested in - Interface is easy on the eyes; not crowded or cluttered What do you dislike about Gong? I haven't found one yet and hopefully won't. What problems is Gong solving and how is that benefiting you? Gong helps me find resources I need to do my job better.

"Insights, enablement, and more!"

What do you like best about Gong? The insights into potential risks for our deals, we can get ahead of as many potential deal killers as possible. What do you dislike about Gong? I honestly cannot think of any at this time. What problems is Gong solving and how is that benefiting you? How we can be in the drivers seat for deals. Building an enablement library for our team. Marketing can see what is working to help us build better collateral. We can review the good, the bad and the ugly as a ...