Gong Reviews in September 2026: User Ratings, Pros & Cons

"User friendly, great analytics"

What do you like best about Gong? Gong's call analytics are top-notch. We can get insights from the calls our reps are placing by alerting off of keywords or phrases, and even alerting off of keywords/phrases that don't get used. For example, we have an alert for when urgency is not created in a call. What do you dislike about Gong? Onboarding took a little while from an admin perspective, but the end-users didn't feel any of the pain. What problems is Gong solving and how is that ...

"User friendly, great analytics"

What do you like best about Gong? Gong's call analytics are top-notch. We can get insights from the calls our reps are placing by alerting off of keywords or phrases, and even alerting off of keywords/phrases that don't get used. For example, we have an alert for when urgency is not created in a call. What do you dislike about Gong? Onboarding took a little while from an admin perspective, but the end-users didn't feel any of the pain. What problems is Gong solving and how is that ...

"An invaluable resource for our existing customers"

What do you like best about Gong? I love having the ability to share training session recordings out with my customers as soon as they're finished. It allows them to review areas we have discussed and share with any team members who missed the session. I also love the ability to find key words from calls to reference back to the product team for feature requests, bugs etc. What do you dislike about Gong? I don't like the default number of days the recording is available for when I send it ...

"Gong- enhancing your sales approach"

What do you like best about Gong? I like how Gong is able to very accurately transcribe and break down each caller's speaking duration during a sales call. What do you dislike about Gong? Sometimes Gong's call review can take a while to process. Other times, it's pretty fast. What problems is Gong solving and how is that benefiting you? I have used Gong to look to review my sales pitch and approach. Noticing important details the prospect might have brought up that I failed to hear during ...

"#1 Best Tool in our Tech Stack"

What do you like best about Gong? Gong has the most reliable recording capabilities and call analysis than any other software. What do you dislike about Gong? This is nitpicky, but the user experience / page layout could be made simpler. What problems is Gong solving and how is that benefiting you? We've tried other tools to record our sales conversations, but nothing has worked like Gong. It's very reliable and low-maintenance.

"Call recording made easy"

What do you like best about Gong? The best thing about gong is that we do not have to send all call data into salesforce. Their filtering makes it easy to store only what we need. Also helps us stay compliant! What do you dislike about Gong? At the moment we need to be able to use multiple filters when trying to send data into salesforce. Gong only allows one filter with multiple criteria. What problems is Gong solving and how is that benefiting you? Main problem was to ensure that our ...

"Easy to use for all types of users"

What do you like best about Gong? It's easy to fast forward or back track on a conversation, as well as to look up specific key words for our sales team like "objections." What do you dislike about Gong? The security profiles are not as customizable as we'd like. Recommendations to others considering Gong: Make sure that you clearly evaluate who needs to record conversations versus simply listen to others. What problems is Gong solving and how is that benefiting you? The ability for less ...

"Very useful for Sales reps"

What do you like best about Gong? call recording, analytics, logging in salesforce What do you dislike about Gong? automatically assigns to an opportunity, even if it's incorrect What problems is Gong solving and how is that benefiting you? call recording for sales enabement

"Onboarding Nightmares are no more"

What do you like best about Gong? The ease of administration. It's easy to set up and easy to maintain. It's also just so much more than a recording platform. Being able to easily identify certain types of conversations and important parts of conversations without listening to an entire 60-minute call is amazing. There are also endless use cases. Rolling out a new product? Give your product team a license to gather feedback. What do you dislike about Gong? While the setup was easy and it's ...

"Gong- enhancing your sales approach"

What do you like best about Gong? I like how Gong is able to very accurately transcribe and break down each caller's speaking duration during a sales call. What do you dislike about Gong? Sometimes Gong's call review can take a while to process. Other times, it's pretty fast. What problems is Gong solving and how is that benefiting you? I have used Gong to look to review my sales pitch and approach. Noticing important details the prospect might have brought up that I failed to hear during ...