Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is leaps and bounds ahead of any call review platform"

What do you like best about Gong? I like that Gong is very easy to navigaate What do you dislike about Gong? My only dislike is that not every call shows up in Gong. Sometimes I will have had a great convo, enough to have marked down the actual call time and the person only to go in Gong and not be there. What problems is Gong solving and how is that benefiting you? My call quality has gone up with consistent use of Gong

"Gong Convert"

What do you like best about Gong? Setting gong up and training reps was extremely easy and straightforward. I've found the transcripts and trackers to be best in class compared to other vendors in the space. What do you dislike about Gong? There are a lot of different reports to look at right out of the gate. I wish it was easier to see trended reports for example, tracker topics mentioned over time. What problems is Gong solving and how is that benefiting you? Training and Enablement. ...

"Cross-departmental magic"

What do you like best about Gong? Gong created a strong feedback look in our organization. Sales, marketing, product, and our executive team all use it. What do you dislike about Gong? There's no love for account management and account-level view in the platform. It's a massive area of opportunity. What problems is Gong solving and how is that benefiting you? We are closing more deals, having better market intelligence, and a more robust feedback loop.

"Cross-departmental magic"

What do you like best about Gong? Gong created a strong feedback look in our organization. Sales, marketing, product, and our executive team all use it. What do you dislike about Gong? There's no love for account management and account-level view in the platform. It's a massive area of opportunity. What problems is Gong solving and how is that benefiting you? We are closing more deals, having better market intelligence, and a more robust feedback loop.

"Excellent sales enablement tool"

What do you like best about Gong? feature rich, great to share with customers to revisit topics covered or if a key decision maker is not present. also great for training and development to add context and additional insight to training calls. What do you dislike about Gong? i wouldn't say there is anything i dislike, for this kind of tool its best in class. What problems is Gong solving and how is that benefiting you? quicker turnaournd on deal, ability to revisit topics discussed, ...

"Excellent sales enablement tool"

What do you like best about Gong? feature rich, great to share with customers to revisit topics covered or if a key decision maker is not present. also great for training and development to add context and additional insight to training calls. What do you dislike about Gong? i wouldn't say there is anything i dislike, for this kind of tool its best in class. What problems is Gong solving and how is that benefiting you? quicker turnaournd on deal, ability to revisit topics discussed, ...

"Super helpful when on boarding to see real time conversations"

What do you like best about Gong? The ability to skip through and collaborate on conversations. What do you dislike about Gong? Hard to find the correct meeting when searching through the vault. What problems is Gong solving and how is that benefiting you? collaboration on conversations and getting feedback from managers.

"Great tool for capturing insights on Zoom calls"

What do you like best about Gong? I love that I can capture a call, have it transcribed, jump around to key point in the call, and attach notes on important points made during the call to share with others. Being able to share snippets of calls with others is also a great feature. Lastly, the insights that you can get from a call automatically, such as spending too much time talking and not enough listening or using certain key words too much or not enough can help in coaching teams on how ...

"A definite try!"

What do you like best about Gong? The best thing about Gong is that getting access to it doesn't mean you have to be a recording user. You can be a non-recording user as well. Just listen to the required calls and act where needed. It is very helpful in coaching the new Joiners in the organization. It has various useful insights that hardly any tools have. It is a great competitor. What do you dislike about Gong? One thing that I do not like about Gong is that it charges a fee or sets a ...

"Business Development Representative Using Gong"

What do you like best about Gong? I like call recordings the best because it is very beneficial to improve skills and remember helpful information from a call. What do you dislike about Gong? I dislike the organization of the website the most. What problems is Gong solving and how is that benefiting you? It helps me improve my cold calling skills and reflect on old convos to get important information. My manager also coaches our team with Gong.