Gong Reviews in September 2026: User Ratings, Pros & Cons

"Call Recordings as Collaboration"

What do you like best about Gong? A call is no longer a transitory event; it is now a document for collaboration and reference. Want to ask a coworker for advice? Link them to the relevant part of the call. Can't remember exactly what was said? Go back and watch it. Want to learn from your peers? Find their calls and watch them. What do you dislike about Gong? Dislike is a overly strong term here but it does take some setup to get the most out of it. What problems is Gong solving and how is ...

"Gong is a sales game changer!"

What do you like best about Gong? The ability to revisit calls and ensure that next steps are met. When you have long demo calls you can sometimes miss important takes from the prospect so having the ability to go back and hear things that made them speak allow me to deliver quality follow ups. What do you dislike about Gong? That our current integration with Salesforce doesn't actually put links for me to click to easily get to the calls. I love that they get stored there, but I would like ...

"Call Recordings as Collaboration"

What do you like best about Gong? A call is no longer a transitory event; it is now a document for collaboration and reference. Want to ask a coworker for advice? Link them to the relevant part of the call. Can't remember exactly what was said? Go back and watch it. Want to learn from your peers? Find their calls and watch them. What do you dislike about Gong? Dislike is a overly strong term here but it does take some setup to get the most out of it. What problems is Gong solving and how is ...

"Amazing tool that improves the sales process"

What do you like best about Gong? I love how we are able to record the entire sales conversation. This makes sure I am able to go back and see what I missed when writing down notes during a sales conversation. What do you dislike about Gong? Sometimes I find that the site can be a bit finicky and slow. Overall the positives far outway any of the negatives that I have experienced. What problems is Gong solving and how is that benefiting you? I can share demo calls that I have with prospects ...

"Gong is a sales game changer!"

What do you like best about Gong? The ability to revisit calls and ensure that next steps are met. When you have long demo calls you can sometimes miss important takes from the prospect so having the ability to go back and hear things that made them speak allow me to deliver quality follow ups. What do you dislike about Gong? That our current integration with Salesforce doesn't actually put links for me to click to easily get to the calls. I love that they get stored there, but I would like ...

"Amazing tool that improves the sales process"

What do you like best about Gong? I love how we are able to record the entire sales conversation. This makes sure I am able to go back and see what I missed when writing down notes during a sales conversation. What do you dislike about Gong? Sometimes I find that the site can be a bit finicky and slow. Overall the positives far outway any of the negatives that I have experienced. What problems is Gong solving and how is that benefiting you? I can share demo calls that I have with prospects ...

"Gong is extremely helpful to be able to review and revise calls"

What do you like best about Gong? I enjoy that transcripts are offered, allowing you to read and break down what happened within the call. It is also super helpful to see the percentages of who is speaking! What do you dislike about Gong? There is nothing I specifically dislike. It can sometimes be difficult if you leave the page and reload it; you lose your place in the video you are watching and reviewing. What problems is Gong solving and how is that benefiting you? The biggest problem ...

"The platform every sales org needs"

What do you like best about Gong? 1. Intuitive UI, easy to use 2. Scorecards are extremely useful to provide feedback and report on that feedback. 3. Creating Trackers to identify or group certain product calls for feedback. Helps a lot while customizing deal flow. 4. The Email Activity Capture feature is so so convenient. What do you dislike about Gong? 1. Transcripts are not 100% accurate 2. Integration with Salesforce is great but sometimes it does not link the calls with the account ...

"Gong is fantastic"

What do you like best about Gong? The pipeline predictions are fantastic but the most useful feature is reviewing precious calls for learning and planning next account steps. What do you dislike about Gong? Integration with Hubspot can be a little weak Recommendations to others considering Gong: Give it a try, the conversation intelligence alone is so valuable before uncovering the rest of the tool's capabilities. What problems is Gong solving and how is that benefiting you? Finding out ...

"Excellent Review of many kinds"

What do you like best about Gong? Gong is super easy to use. Even a complete beginner can work their way through, and the result at the end is a quality recording that can be utilized for coaching, building client relations. It creates an excellent resource for field market and more What do you dislike about Gong? Some minor audio issues, but nothing that would bother 99 out of 100 people. What problems is Gong solving and how is that benefiting you? Understanding what's happening in my ...