Gong Reviews in September 2026: User Ratings, Pros & Cons

"Insightful, Necessity, Game Changing"

What do you like best about Gong? The ability to review calls and put together a game plan for future calls on the account is an irreplaceable asset. Must have for every sales org. This is also a game-changer for managers looking to review and give feedback on their team's calls. What do you dislike about Gong? I've used their competitor's tools in the past and Gong does a fantastic job at providing a tool that's easy to use. One thing that could be improved is the follow-up notifications ...

"Gong has been a great training resource that we use frequently across business units"

What do you like best about Gong? The thing I like the best is that I can go back at any time to watch the training videos, and I can watch them in real-time (without being part of the meeting). It has been a great training platform that we have used across our company and have instituted as part of our work routine. Having the ability to log in and train at ANY time allows us to figure out our schedule and utilize the flexibility to watch at our leisure. What do you dislike about Gong? It ...

"Can't imagine what I'd do without"

What do you like best about Gong? We've been Gong customers since 2016 and it's been really cool to see how far the product has come. As a Rep, it's great to easily review my call, leave comments, and see my talk ratio. As a Sales Mgr, I love using the call folders and scorecard feature for training new reps. What do you dislike about Gong? For the scorecard feature, It would be nice if there was more flexibility. Right now, you only have the option to create a scorecard and add it to all ...

"Great for keeping track of calls"

What do you like best about Gong? I like being able to go in and listen to my calls and to see where the pauses in the conversation are/where I talked too much. What do you dislike about Gong? I feel like sometimes it doesn't always record every call I have. What problems is Gong solving and how is that benefiting you? I'm solving my issues with not making phone calls long enough or not being the best quality. I can see how I can work on specific aspects of my calls.

"I definitely recommend using Gong!"

What do you like best about Gong? I like how user-friendly Gong is. It is easy to figure out where you need to access information. I like the layout most. What do you dislike about Gong? I honestly haven't found anything I do not like. What problems is Gong solving and how is that benefiting you? We use Gong for multiple things. It helps us have access to pertinent calls and conversations. It is incredibly beneficial.

"Good Tool for reviewing calls and conducting call coaching - Intuitive UI - Strong Stats"

What do you like best about Gong? Gong is very user friendly, it's UI is fairly intuitive and minimal training is required. The AI provides good stats and a allow for a brief overview of call structure, but can be off at times and easily struggle with the variety of British accents (but to be honest, sometimes the team does as well). It has functionality about managing pipeline that isn't currently used, but would probably match the quality of the product. The availibity of overall call ...

"I definitely recommend using Gong!"

What do you like best about Gong? I like how user-friendly Gong is. It is easy to figure out where you need to access information. I like the layout most. What do you dislike about Gong? I honestly haven't found anything I do not like. What problems is Gong solving and how is that benefiting you? We use Gong for multiple things. It helps us have access to pertinent calls and conversations. It is incredibly beneficial.

"Can't imagine what I'd do without"

What do you like best about Gong? We've been Gong customers since 2016 and it's been really cool to see how far the product has come. As a Rep, it's great to easily review my call, leave comments, and see my talk ratio. As a Sales Mgr, I love using the call folders and scorecard feature for training new reps. What do you dislike about Gong? For the scorecard feature, It would be nice if there was more flexibility. Right now, you only have the option to create a scorecard and add it to all ...

"Great for keeping track of calls"

What do you like best about Gong? I like being able to go in and listen to my calls and to see where the pauses in the conversation are/where I talked too much. What do you dislike about Gong? I feel like sometimes it doesn't always record every call I have. What problems is Gong solving and how is that benefiting you? I'm solving my issues with not making phone calls long enough or not being the best quality. I can see how I can work on specific aspects of my calls.

"Gong Review! :)"

What do you like best about Gong? I enjoy the ability to not only listen to my calls I made directly through SalesLoft but I also can listen to my coworkers as well! What do you dislike about Gong? Not much to dislike! I definitely can see maybe the interface getting a little bit more organized but other than that I enjoy the product! What problems is Gong solving and how is that benefiting you? I am solving the problem of wondering what to say during calls especially when brining new ...