Gong Reviews in September 2026: User Ratings, Pros & Cons

"Excellent Rev Intelligence Platform"

What do you like best about Gong? It's very intuitive, insightful, and connects all of the related sales enablement tools to track customer engagement What do you dislike about Gong? Nothing comes to mind - only feature I'd like is connecting to a cell phone to track when/how long you've engaged prospects via cell but I'm sure there are data privacy restrictions to include that as a connection point. What problems is Gong solving and how is that benefiting you? Tracking engagement with ...

"Capture any Meeting/Calls - Google Meet/Zoom etc and Record, Simple to Use"

What do you like best about Gong? I like that we can catch a call, have it interpreted with central issue in the call and have append notes on significant focuses settled on during the decision to impart to other people. Having the option to impart brief concentrate of calls to others is an incredible element. Ultimately, the bits of knowledge that you can get from a call consequently, for example, investing a lot of energy talking and insufficient tuning in or utilizing specific watchwords ...

"Saves tons of time"

What do you like best about Gong? Recording calls with Gong enables you to focus on listening without worrying about taking notes. As a manager, you can quickly listen to others' calls by navigating to important moments and the transcript makes it easy to search for key terms. What do you dislike about Gong? Not much to dislike. At times the transcript struggles to recognize words but it's rare and accurate enough. What problems is Gong solving and how is that benefiting you? Gong allows ...

"A great tool for self coaching and note taking"

What do you like best about Gong? Gong enables me to be fully present for my customer calls instead of the distraction that comes with note-taking. Additionally, having a tool to review calls in preparation for the next meeting has led to a better process. What do you dislike about Gong? There is nothing that I dislike. Transcription services can always get better but it's no worse than any other intelligent solution. Recommendations to others considering Gong: Gong is best as a tool for ...

"Good"

What do you like best about Gong? Very helpful for learning from other colleagues! What do you dislike about Gong? UI is a bit too complex. Booking function sometimes malfunction. What problems is Gong solving and how is that benefiting you? Recording is really easy with Gong. I love learning from other recordings.

"A platform every B2B, SaaS company should have in their enterprise."

What do you like best about Gong? Gong's integration with Salesforce is next level. Associating all prospects to opportunities in SFDC makes it easier to manage! What do you dislike about Gong? Nothing at this time. All is good for now What problems is Gong solving and how is that benefiting you? Closing opportunities Reducing sales cycle time

"Gong is undefeated"

What do you like best about Gong? Listening to elite producers and picking up new techniques to use in my own calls What do you dislike about Gong? Gong is honestly a flawless platform, it has helped me numerous times in my career. What problems is Gong solving and how is that benefiting you? See what I am lacking in my process, and try new things to get different results!

"Fantastic software that gives you overview of conversations, topics, builds a database of knowledge"

What do you like best about Gong? Breakdown of the conversation and option to analyze it and have meaningful discussions about improvements What do you dislike about Gong? some words are not detected correctly based on the accent What problems is Gong solving and how is that benefiting you? improving the style of conversations, its structure and see if they are balanced plus building a database of knowledge based on keywords

"Wholistic"

What do you like best about Gong? ease of invites, integration with salesforce, commenting aspect What do you dislike about Gong? searching for calls, inability to share calls with non-gong user , i lose transcript of the call. What problems is Gong solving and how is that benefiting you? information sharing when everyone can not be every where

"Gong has been a great tool!"

What do you like best about Gong? I like that I can see who the call was to and how long it was before opening What do you dislike about Gong? I don't have any dislikes. Everything about it has been useful. What problems is Gong solving and how is that benefiting you? I have been able to listen to my colleague's calls and give them feedback to improve their prospecting.