Gong Reviews in September 2026: User Ratings, Pros & Cons

"Wonderful Resource to Improve, Analyze & Celebrate Quality Calls"

What do you like best about Gong? Navigation, ease of use for myself and my teammates are great features. Gong is a transparent medium to explore successful co-workers activity, which helps others grow beyond the present knowledge / operational capacity. What do you dislike about Gong? There are limitations with Outbound Calls recording in certain US states. For states like California, it can be challenging to review or implement a coaching session for those prospecting ...

"Amazing tool for sales rep performance and call coaching"

What do you like best about Gong? I love how easy gong makes it to coach reps on the spot and to provide feedback on their calls. The analysis and trend tools make it easy to draw connections between performance on calls and demos with results. I like using the deal portion of Gong as well and being able to easily track the lifecycle of opportunities and a sales reps engagement with their prospect. What do you dislike about Gong? There is nothing that I dislike about gong! Recommendations ...

"A great place to listen to your past recordings and take notes"

What do you like best about Gong? I love that I can learn from my recordings along with learning from my peers. What do you dislike about Gong? I don't have any dislikes. Gong has been super helpful What problems is Gong solving and how is that benefiting you? I am learning about our product more from hearing account executives' calls.

"Easy to use, access and collaborate call recording solution"

What do you like best about Gong? Love having Gong easily and automatically "join" calls and then adding notes and tagging relevant users to the What do you dislike about Gong? Sometimes getting to "invite" gong to a call or start recording can take too long What problems is Gong solving and how is that benefiting you? The ease of keeping call records to review feedback and tasks plus easily include other relevant team members who were not able to join a call.

"Allows you to be more present on calls"

What do you like best about Gong? I like that Gong is going to have all of the notes from the call and that I don't have to worry about writing everything down, allowing me to be more present with clients and engage in a better way. What do you dislike about Gong? My only dislike is that it has to announce itself on the call, although I do completely understand why the need to do that. Recommendations to others considering Gong: Give it a try What problems is Gong solving and how is that ...

"Gong is a great tool to review calls and improve sales cycles"

What do you like best about Gong? I like how there is a transcript on each call so if I miss something I can go back and find it and fill in notes accordingly. What do you dislike about Gong? There isn't anything that I dislike about Gong. What problems is Gong solving and how is that benefiting you? I am in a new role, so Gong is great for coaching and learning about what I should do on future calls.

"Great sales tool for better strategizing and understanding your client relationships"

What do you like best about Gong? That I can see the previous calls that my clients have done, that I can see different analytics and stats. It helps me analyze my performance and understand the client better. What do you dislike about Gong? Sometimes I cannot hear the person speaking very well, and I have to relisten the call several times. But other than that, I love Gong! Nothing to complain, fantastic product! What problems is Gong solving and how is that benefiting you? Understanding ...

"Improving my cold calls!"

What do you like best about Gong? I like that you quickly get feedback on your call and are able to see who or where you spent most of your time talking. What do you dislike about Gong? So far there has been no negative experiences! Recommendations to others considering Gong: If you want to improve your sales calls without having to pay a pricey sales-trainer, then this is your tool! What problems is Gong solving and how is that benefiting you? I am learning not to talk so much and also ...

"I love being able to search for phrases!"

What do you like best about Gong? I love that i can go through a recording and view the words in which i am looking for. I suppose i could have taken notes about the matter but i lean on Gong for that! What do you dislike about Gong? I dont like that the transcript skips up and down when i go through the transcript and it matches up with whats playing in the video. that part is not so good because you look your spot. Recommendations to others considering Gong: Get Gong! It has helped us ...

"Gong is a very effective way to gather first hand customer feedback for product"

What do you like best about Gong? Gong video captures the customer's thoughts and words with no interpretation. The video is shared with anyone who needs the information. What do you dislike about Gong? Gong is not available to everyone in the organization. What problems is Gong solving and how is that benefiting you? As a product manager I receive the raw information from customers and prospects, in their own words about my products.