Gong Reviews in September 2026: User Ratings, Pros & Cons

"Great Resource for Customer Success!"

What do you like best about Gong? As a CSM who is on calls sharing my screen with customers all day, I love using Gong to refer back to my calls to send efficient recap emails with all of the customers that I've spoken to throughout the day. It's also great if you walk a customer through a specific use case, and can send a snippet of the recording as opposed to retyping all of the instructions over email. As a manager in addition to an individual contributor, it also helps me to review my ...

"Meaningful Training Content"

What do you like best about Gong? Review calls, understand what has been communicated to the customer. I appreciate the simple nature of Gong. What do you dislike about Gong? Nothing so far. I haven't been able to break anything yet. What problems is Gong solving and how is that benefiting you? Training, Learning, Solving issues for the customer. The list is ongoing.

"team calls review"

What do you like best about Gong? i like the fact that i can go back and listen to customer communication and can use the recordings for training new reps. What do you dislike about Gong? It has limitations of atleast 3 calls, so if the reps forgot to turn it on, I could not listen to their recordings. What problems is Gong solving and how is that benefiting you? We are training new reps, taking notes from customer communication, revisiting expectations.

"Because I've slept since yesterday..."

What do you like best about Gong? I'm a perpetual note-taker, but I don't get all the important things all the time. The fact that I can go back and listen to my sales calls and get all the important stuff 100% of the time is incredible! Also, the transcripts with my action items are just a bonus! What do you dislike about Gong? There's not much that I dislike. I use this product regularly and haven't found anything yet. What problems is Gong solving and how is that benefiting you? I ...

"Simple and Slick"

What do you like best about Gong? The auto recording capability so that I don't have to remember to hit record is amazing. As well Gong sends the recording directly, so I don't have to worry about file size. What do you dislike about Gong? The transcripts can sometimes be a little wonky. What problems is Gong solving and how is that benefiting you? Excellent one-stop-shop for everything on your prospecting clients.

"See your screen share in zoom"

What do you like best about Gong? the ability to hear not only the call but also the screen share What do you dislike about Gong? I haven't really noticed anything to "dislike" yet What problems is Gong solving and how is that benefiting you? The ability to completely review my calls and provide snippets to team members for their review

"Timesaver and Relationship Builder with Gong"

What do you like best about Gong? I am responsible for helping our customers realize the value of our product. In my meetings, we discuss many technical details, and it isn't easy to take detailed notes during these weekly 1+ hour sessions. Gong has been instrumental for me to capture all the details for proper follow-up calls, documenting issues for support and new features needed, giving me deep rapport with my customers. The numerous features in Gong allow me to quickly sift through the ...

"Gong tells us what we don't know we don't know"

What do you like best about Gong? Gong's search feature to search conversation to find specific words. What do you dislike about Gong? I don't have any things I dislike about Gong. What problems is Gong solving and how is that benefiting you? It helps us analyze our sales calls to provide coaching insights and comparable data points.

"My Experience"

What do you like best about Gong? The quality of the call, the transcripting. What do you dislike about Gong? There is nothing missing as of yet. Sometimes the transcribed notes don't pick up the proper words said. What problems is Gong solving and how is that benefiting you? Better understanding of Sales calls, gathering details easily of those calls.

"Take your Sales Calls to the next level"

What do you like best about Gong? Gong is so great at breaking down calls and telling you exactly where you succeed and need more help. It's also great for predicting how a call went and how the deal will go. Amazing software and highly recommend. What do you dislike about Gong? Not much, Sometimes it can be finicky to add to calls, but for the solution it provides, well worth the hassle. I'd recommend being very diligent so you can get the most out of it. What problems is Gong solving and ...