Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is so helpful for a work from home environment!"

What do you like best about Gong? being able to listen to my own calls and my coworkers call in a space I would not otherwise be able. What do you dislike about Gong? having to wait for calls to upload instead of having calls upload right after I hang up. What problems is Gong solving and how is that benefiting you? Relistening to my calls, remembering conversations and emails that I maybe missed.

"Great sales tool that enables our team to grow"

What do you like best about Gong? It's a great way to get feedback from managers (without having to role play, which I personally hate) - plus, I can watch more seasoned teammates and learn from the way that they position our offerings. What do you dislike about Gong? I don't think there are any downsides to Gong. Sometimes the transcript is off, but that's hard to perfect. What problems is Gong solving and how is that benefiting you? Gong is helping our team align on positioning and branding.

"Amazing insight - Must have sales tool"

What do you like best about Gong? The insight and visibility management and colleagues can get from the tool is invaluable. Not only from a self improvement opinion but as a team development tool its a must have. What do you dislike about Gong? Honestly there is nothing as yet I can find wrong with the tool Recommendations to others considering Gong: The results and upside far outweigh the cost. This is a must for any sales team who are serious about growth and active learning, and ...

"Awesome tool."

What do you like best about Gong? It is a very useful tool when reviewing the transcripts of your meetings and thus avoids being distracted by taking notes, in the same way, you can review work meetings to keep up to date with important meetings with key clients What do you dislike about Gong? some times the transcripts are not accurate. Recommendations to others considering Gong: I don't have to spend time taking meeting notes and I can focus 100% on communicating with the client What ...

"Video Call Recording with Gong"

What do you like best about Gong? The voice-to-text function is very helpful when producing meeting minutes. What do you dislike about Gong? The voice-to-text feature does not understand technical jargon and has a difficult time with ESL folks. What problems is Gong solving and how is that benefiting you? The voice-to-text feature is a benefit.

"Good call recording tool"

What do you like best about Gong? I like that it automatically connects to zoom to record calls. I also like that there is a "listen only" option for training purposes. The library is useful to archive calls as well! What do you dislike about Gong? For the "listen only" option, I wish there was a way to invite someone to listen only prematurely. As of right now, you can only invite someone to listen once the call has already started. What problems is Gong solving and how is that benefiting ...

"The Best Teacher"

What do you like best about Gong? Gong is the best tool for helping account managers learn from their peers. The account managers want to learn and succeed. Gong is the best teacher. The more any individual account manager listens to Gong, the more productive they are. What do you dislike about Gong? Our org uses Gong extensively. I inherited the system and wasn't involved in the setup. It hasn't been easy finding out how to modify things. I am glad Gong is stable but, I have trouble ...

"Gong is an excellent tool for individual review, team up-skilling/onboarding and note taking"

What do you like best about Gong? I like that Gong takes notes for me on calls. it records call and transcribes them which is great. Another great element is that I get access to the team calls which helps me learn from their wins and misses. It has been super helpful onboarding with this tool. What do you dislike about Gong? I can't think of any dislikes. You'll have to be comfortable recording conversations (legally, of course), and that means notifying folks that calls are being ...

"love gong. everything i've ever wanted."

What do you like best about Gong? i love that every call is immediately recorded and it's easy to follow along afterwards. Love that I skip around as i please -- i can skip to the next speaker, the next topic, etc. I also love that i can see trends with my calls, like how long i speak, how long the prospect speaks, how i set next steps and pitch across the board, instead of trying to remember from my head. i think this is also a great way to ramp up and train new reps. when i first started, ...

"Great Job Guys!"

What do you like best about Gong? I absoluetly love the LEVEL of integrations: Specifically gmail. I cool feature youy could add is video snippets or edits within recordings. What do you dislike about Gong? I genuinely love Gong. Also I love the UI. What problems is Gong solving and how is that benefiting you? Well, since the pandemic, everything is virtual. I love having a digital trail for all these meetings.