Gong Reviews in September 2026: User Ratings, Pros & Cons

"A great tool for sales enablement in a remote environment"

What do you like best about Gong? You can search specific keywords in the Gong account for a quick guide or reference. What do you dislike about Gong? There is no ability in the system to download PDF, PPT, and other documents shared during the meeting. Recommendations to others considering Gong: Don't think twice. Go for it; it will help your sales team scale. What problems is Gong solving and how is that benefiting you? A great sales tool to help improve conversations.

"Great for professional growth!"

What do you like best about Gong? I use Gong the most for 2 things, determining where I left things with my "contact" on the previous call, and reviewing my calls alone or with my manager/team to look for personal growth opportunities. The transcript is great to have up when reviewing calls, as it brings to light how much I am talking in the conversation and makes it easy to see when I am not addressing what the others on the call are saying. I love having Gong in my Sales tool kit! What do ...

"New tool i didn't know how essential it was"

What do you like best about Gong? The recording and the visibility in the record and the fact you can track, share, review and help you with recommendations What do you dislike about Gong? Nothing so far, i actually just wish it had an extention Recommendations to others considering Gong: it's very good if you were looking for an internal system that can maintain your control as management over any communication happening with prospects What problems is Gong solving and how is that ...

"Super helpful"

What do you like best about Gong? Hearing yourself recorded is super essential in sales to improve. This very powerful tool to take advantage of that. I like the integration with email so you don't need to worry about setting them up. What do you dislike about Gong? It's hard to delete a video in my organization. I'm new to the company, and bombed one of my first ones and it was super embarrassing, and they wont let me delete it... If I had thinner skin, i think that would make me lose ...

"Incredibly user friendly, great insights and functionalities to constantly improve!"

What do you like best about Gong? It's a great tool for myself and our teams to track and give each other feedback and work on constantly improving our telephone and video calls with clients as well as internal meetings and presentations. What do you dislike about Gong? There is nothing that I dislike about the product. What problems is Gong solving and how is that benefiting you? It made the entire process of tracking calls and presentations much more transparent and enabled us to ...

"an absolute must have for sales teams"

What do you like best about Gong? Reviewing my calls or my team's calls is invaluable for growth and best practices. Gong offers a view of deals in your pipeline, sales cycle, and engagement and flags any at risk to stay on top of deals. What do you dislike about Gong? The audio transcript could be better. The Assist feature is fantastic but sometimes fails to pick up a follow-up made. Improving these two would be a game-changer. Recommendations to others considering Gong: Gong is a ...

"Gong is fantastic!"

What do you like best about Gong? I really like the core functionality of being able to view my team's calls/meetings - it's easy to use and has great analytics! What do you dislike about Gong? I don't love that you can't see people's videos on Zoom recordings when they are sharing their screen. What problems is Gong solving and how is that benefiting you? As a leader I'm able to accurately keep track of my team's deals in progress and understand where they need support, and if anything is ...

"Incredibly useful and user friendly"

What do you like best about Gong? The ways in which gong breaks down call topics and utilizes a color-coded grid for the conversation is super awesome. It helps me to see the overall transaction and when I brought up what points. What do you dislike about Gong? Honestly, I have no areas in which I wouldn't say I like Gong. It's easy to navigate, it's user-friendly, it's useful. I have no points to make to better the platform. What problems is Gong solving and how is that benefiting ...

"Extraordinary"

What do you like best about Gong? Keywords. data analysis showing the keywords that are most effective in a sales call. What do you dislike about Gong? I dislike that there is no list of words to choose from off of the metadata that Gong acquires which keywords are the best outside of the newsletter. What problems is Gong solving and how is that benefiting you? Most sales pitches are the same. There are few differences except industry-specific pains. Gong allows me to identify those key ...

"Gong - must have for all Sales person!"

What do you like best about Gong? I like the transcript, as it allows me to trace back to my conversation without listening to the whole discussion. Gong will also pick up the action items from the conversation and remind me to drop a follow-up email to my prospects. It makes my life so much easier! What do you dislike about Gong? The interface is a little plain; it will be great to make it more fancy and colorful, mainly for aesthetic purposes. It makes me feel good using the tools daily! ...