Gong Reviews in September 2026: User Ratings, Pros & Cons

"Doorbell!"

What do you like best about Gong? Gong allows you to take a step back & listen to how you handled a call, making sure you're compliant at all times and making sure you gave the customer a tremendous & personalized experience. What do you dislike about Gong? Sometimes the "system" mislabels a call. What problems is Gong solving and how is that benefiting you? Again, Gong allows you to perform at your best by being compliant, enabling the customer to relax & be a little less wary about the ...

"Very helpful after some time away or for a new employee"

What do you like best about Gong? I love the organized recordings and the tracking of topics discussed during the call. Gong has been especially helpful for me after being away from work on maternity leave for a few months. I have been able to go back and listen to a few calls that I would've otherwise been involved in as well as a few calls pertaining to the new solution I will be supporting. What do you dislike about Gong? Being recorded sometimes makes people nervous, and I've noticed ...

"Great for reference and filling team members in"

What do you like best about Gong? It is a great tool to use when you need a refresher on what you and the customer discussed in your previous meeting. It's a great way to fill in other team members that weren't on the call as well. What do you dislike about Gong? The transcribing function could be better. I have had times where the transcribing function was way off. It is a good feature for looking for quick points in a call, but it's a bit unreliable. Recommendations to others considering ...

"Great UI"

What do you like best about Gong? amazing user interface and very easy to use. What do you dislike about Gong? sometimes it does not capture the entire recording or call. What problems is Gong solving and how is that benefiting you? A better way to take notes and review the call.

"Awesome Capabilities!"

What do you like best about Gong? Recording, Text Transcript, sharing, To do lists, Feedback -- Great UI, very usable, integrates with Zoom. No additional work and great return for value with recordings, ability to create folders and a feed. Amazing, really. What do you dislike about Gong? Not too much to dislike. I see where a certain type of management team could use this in a micro manage-y way. My particular company is not that way. It is really about improving and internal ...

"Become the best salesperson you can!"

What do you like best about Gong? When Gong records your conversations, the software breakdowns the vocabulary and even the tone to help identify areas of improvement or success. What do you dislike about Gong? have not found anything I am not pleased with yet Recommendations to others considering Gong: Make sure to attend the welcome/onboarding session a Gong Representative will hold. It is very insightful, and you learn the sale tactics that I have used within the software! What problems ...

"Best Call Analysis Tool"

What do you like best about Gong? The analysis post call and being able to easily review the tape and gain valuable insights What do you dislike about Gong? The transcription sometimes is hard to read. What problems is Gong solving and how is that benefiting you? having more effective discovery calls with prospects

"Helpful to review"

What do you like best about Gong? ability to see other calls/conversations teammates have had with clients. What do you dislike about Gong? internally, we have many applications to keep track of. What problems is Gong solving and how is that benefiting you? Reviewing what was promised in a sales call.

"Gong!"

What do you like best about Gong? Helps record your calls seamlessly and provides great AI-generated feedback. You can ask for your manager to critique your calls as well. Easy to use and share calls with colleagues. What do you dislike about Gong? Not much dislike yet. Overall it's a great tool What problems is Gong solving and how is that benefiting you? reviewing calls, getting coaching, seeing areas where you can improve, helps if you forget to take notes during part of your call, you ...

"Great for CSMs"

What do you like best about Gong? I love being able to review calls with leadership, tag support, etc., for any outstanding items I can't address, which helps get questions answered that much quicker. It's also effortless to share calls with customers that need them. We've embedded recording within zoom, which makes functionality smoother too. What do you dislike about Gong? Waiting for calls to post takes longer than I need with how busy I get sometimes, but it is understandable. What ...