Gong Reviews in September 2026: User Ratings, Pros & Cons

"Onboarding simplified. Tool to be more present."

What do you like best about Gong? This made my onboarding incredibly easy. Has allowed me to be a fly on the wall for client call best practices across multiple teams. I would have never been able to ingest as much by sitting in on meetings - not only enables me to listen on my own time, but at 1.5-2x speed. Additionally, this has helped me be far more present in my meetings, not concerned about catching every detail in my notes. The ability to go back afterward and ensure I have captured ...

"A must sales tool"

What do you like best about Gong? Gong is great. It records your&team calls so you can always go back and listen to them to take notes. What do you dislike about Gong? The transcript feature is overall good but it's still lacking. Recommendations to others considering Gong: A must-have solution What problems is Gong solving and how is that benefiting you? It allows me to pay full attention in my calls and go back if I missed anything

"The most important tool in our tool belt"

What do you like best about Gong? There's a lot to like but if I had to pick what I like best it would be the ability to load keywords What do you dislike about Gong? The audio to transcript functionality could continue being refined. It's somewhat humorous on occasion. You'll still know exactly that they're saying though. Recommendations to others considering Gong: Best in class in my opinion. Make sure you integrate it to the fullest capability - salesforce, slack, iOS app, etc. should be ...

"Gong Review"

What do you like best about Gong? Being able to listen to my calls to increase coaching and listening to peers. What do you dislike about Gong? The process of having to record the calls, it was easier at my pervious company LinkedIn. What problems is Gong solving and how is that benefiting you? Client follow up emails, not forgetting any items. Being able to circle back to older calls to use to my advantage.

"Powerful product with incredible insights"

What do you like best about Gong? Gong makes it easy to get calls into the system and performs analysis we wouldn't get with any other system What do you dislike about Gong? It is difficult to log internal calls when needed, so an easier way to do that would be ideal What problems is Gong solving and how is that benefiting you? Gong is powerful for coaching and noting important parts of calls, like competitor stories or pricing

"A Must have in the Revenue Space"

What do you like best about Gong? Gong has made its platform both easy to use and relevant to coach alongside with. I have used other Conversation Intelligence tools, and Gongs support team and design make this a top-tier product for Revenue teams. What do you dislike about Gong? I will say I would love more connection and involvement of Gong within Salesforce. It's hard to get the full Gong views without leaving Salesforce and going into the Gong platform. What problems is Gong solving and ...

"Great tool for Sales teams"

What do you like best about Gong? I enjoy having the ability to listen to calls from various reps, companies, topics, etc. The data included on Gong is insightful and helps us improve our selling, too. What do you dislike about Gong? I'd like to see the keyword search become a little more refined - perhaps share calls with topics related to the selected key word and not only the specific keyword. What problems is Gong solving and how is that benefiting you? As a newer employee, Gong has ...

"Gong is a great learning tool for salespeople and their leaders."

What do you like best about Gong? The integration with Zoom conferencing calls makes for easy recording and review after demos, allowing for training and collaboration to take place. The AI that breaks down the call into different sections (recognizing introductions, product walkthroughs, pricing, next steps, etc.) is really helpful. What do you dislike about Gong? There are few things I dislike about it, but I wish it had the capability to automatically review my demos and suggest ...

"First time using Gong"

What do you like best about Gong? I started an AE role at a new company 4 months ago and have found Gong to be a beneficial tool throughout my onboarding process. What do you dislike about Gong? I haven't used Gong much since I started feeling confident with running meetings on my own. After the initial onboarding, it hasn't been needed as much. What problems is Gong solving and how is that benefiting you? It's nice to be able to watch my team members' calls to get more experience on how to ...

"Gong is a must have for managing a sales team"

What do you like best about Gong? The ability to easily access parts of a sales call to optimize and improve where needed. What do you dislike about Gong? I would like to make recording demos - the visual as well - easier. What problems is Gong solving and how is that benefiting you? Gong has enabled me to detect issues on sales calls, and help reps improve and provide a better experience for our customers.