Gong Reviews in September 2026: User Ratings, Pros & Cons

"New User and loving it!"

What do you like best about Gong? As a salesperson, I love the ability to search discussions I've had by subject, person, transcript, etc. It has proven invaluable to easily and quickly confirm not only what we talked about but the exact tone of the conversation as well. Also, to be able to find the exact moment a particular participant made a comment has been extremely helpful and immensely time saving. What do you dislike about Gong? So far nothing...but I am a new user of only two ...

"Great tool for all modern sales teams"

What do you like best about Gong? I love how easy it is to reference key points in a call and also to have my team quickly study calls from the good the bad and the ugly. This tool is a lifesaver! What do you dislike about Gong? I wish it was a little easier for the AI to pick up on transcriptions but understandbly that is not the core feature of this product. Otherwise 10/10 love it. What problems is Gong solving and how is that benefiting you? Training my sales teams to be better in ...

"Every sales manager's dream"

What do you like best about Gong? I like being able to tap into my reps calls at any point and make a difference to their progress without being intrusive. What do you dislike about Gong? I don't like that you can't listen and give feedback on live calls and that there is no way to mark if this call is a connect with a DM What problems is Gong solving and how is that benefiting you? Being able to point out certain wording and other valuable tidbits that we want to get across to our ...

"Simple One Stop Shop for all review, feedback and coaching needs!!!"

What do you like best about Gong? Ease of Interface and excellent features What do you dislike about Gong? Nothing disliked makes life simple when handling multiple Users!! What problems is Gong solving and how is that benefiting you? Coaching users who lack Product and Process Knowledge! Easy to keep track of the growth

"Makes reviewing call easy!"

What do you like best about Gong? I like the fact that if I forget to notate something, I can go back into the system and review my conversation. What do you dislike about Gong? There are no features that I dislike so far. What problems is Gong solving and how is that benefiting you? Just reviewing my conversations, and being able to follow up with everything fresh in my mind.

"The best software for intelligence!"

What do you like best about Gong? Surfaces real information about who should be on the calls to get the deal done; trackers are a total game-changer for looking at GTM strategies. It helps us plan our campaigns around words that prospects are using. What do you dislike about Gong? Wish it was a native salesforce integration, sometimes it glitches and you can't see the deal board. It doesn't always give you everything you need to see what's going on with a deal so having to have SFDC open at ...

"Great app"

What do you like best about Gong? The main feature of this app is the UI (interface), which is very friendly and easy to navigate. and the auto-translation scripts help in tough times, easy to access. What do you dislike about Gong? sometimes I feel some lag in the user interface and it takes some time to log in again. outlook can be improved. can speed up the site because many times I feel the site is bit slow What problems is Gong solving and how is that benefiting you? Easy to review the ...

"Easy to use, collaborative and find the feedback to be immensely helpful."

What do you like best about Gong? Points of Interest are valuable. I appreciate the insight about my talk time, discovery questions and relevant data points that will help advance the sales cycle. What do you dislike about Gong? I wish Gong had individual dashboards to that you wouldn't have to search for your calls. Recommendations to others considering Gong: Use the Points of Interest feedback. What problems is Gong solving and how is that benefiting you? Solving the problem of missing ...

"Great experience with Gong so far and easy to use!"

What do you like best about Gong? I like how easy it is to send the recordings to internal and external people. Makes it very easy after the call is over. What do you dislike about Gong? The one downside is when the client joins the call, it gives just enough time for them to say hi before it cuts them off with the automated message. Maybe have different timing for that would be nice. Recommendations to others considering Gong: Go through the practice videos so you know all of the great ...

"A must Have - Director of Sales"

What do you like best about Gong? tool is incredibly helpful getting AE's ramped up and coaching - we use tool significantly during our cycles to prep and make sure we aren't missing anything in our deals What do you dislike about Gong? not much - tool is powerful, constantly coming out with new features and functionality. Recommendations to others considering Gong: its a must have tool for any sales org What problems is Gong solving and how is that benefiting you? Getting New AE's ramped ...