Gong Reviews in September 2026: User Ratings, Pros & Cons

"Its a great product."

What do you like best about Gong? The ability to search for a specific phrase in a call and see all instances of that phrase. What do you dislike about Gong? I don't like that the shared call recordings expire after a default 5 days. Having to go into the settings and increase that time limit sucks. What problems is Gong solving and how is that benefiting you? It makes it easier for customers to find answers to questions they have about our calls, without having to contact us.

"Meeting Minutes Made Easy"

What do you like best about Gong? Once you have installed Gong, it will automatically follow you to every meeting in your calendar, even if you used different platforms. Once you determine if it's needed or not, you can easily keep Gong in your call to record your meeting, or you can expel with a click of a button. Also, recordings are easily downloaded if you want, or you can share them by the link provided. All of your recordings have meeting minutes and video recordings. What do you ...

"Just what we needed"

What do you like best about Gong? Gong has been a great resource for our company. The call intelligence and transcripts mixed with the search function allow me to analyze calls faster than ever and really get an understanding of what our customers are looking for and how our team is servicing them. What do you dislike about Gong? We had a little trouble early on connecting it properly to our CRM as we do a lot more B2C selling rather than B2B. The B2B integration with CRMs is super easy, ...

"Gong - the best thing you don't know you need"

What do you like best about Gong? I loved not having to take notes during meetings! I could really focus on my conversation with my client and trust that Gong would be there if I missed a followup or needed to review my conversation. What do you dislike about Gong? At first I was unsure if Gong would be used to micromanage my performance, but my leadership was very careful in how they used the software and it ended up being great. I think Gong did a good way of training my internal team on ...

"Easier way of tracking and coaching"

What do you like best about Gong? I like how easy you can track the calls and leave a feedback on scorecards; Also possibility to track calls with key words; stats on progress and perfect for Sales! What do you dislike about Gong? Nothing so far that didnt help out. I think the app is amazing and very easy to use. All the reports can be edited which makes it even easier to update or track! Recommendations to others considering Gong: If you are looking into getting the team on the next level ...

"Accelerate note taking and call reviews"

What do you like best about Gong? Ease of use. I'm able to scroll through a recording and find relevant sections of customer conversations What do you dislike about Gong? I don't dislike the tool. The support team is responsive when I have an issue. Recommendations to others considering Gong: Try it What problems is Gong solving and how is that benefiting you? Call reviews are accelerated Notes end up with more details vs. note-taking during calls Finding relevant areas in calls with ...

"GONG IS AMAZING!"

What do you like best about Gong? Gong is a great tool to invest in! It has done wonders for our company and the development and improvement of our agents! I would recommend GONG! 10/10. What do you dislike about Gong? There is nothing I would like to change about GONG! THE tool is excellent, and the support from their team is even better! What problems is Gong solving and how is that benefiting you? We are increasing our sales conversion rates and ensuring that our agents continuously get ...

"Great platform"

What do you like best about Gong? I love being able to search through transcripts and that my team can see follow-up tasks that they mention on the call What do you dislike about Gong? The lack of ability to rename calls accounts can be frustrating What problems is Gong solving and how is that benefiting you? It's helping my CS team train each other and helping us understand promises made and make appropriae followup.

"Great Program"

What do you like best about Gong? It allows our information to be well organized and is easy to use for multiple people within the company. It is easily shareable within the company so that a variety of people are able to use it and take advantage of its benefits. What do you dislike about Gong? I don't know if it is the styling for my company specifically. But all the purple coloring is a little hard to look at for a long time. It doesn't always seem to mark that I have watched a video ...

"Invaluable tool for Sales, Marketing, Customer Success and Support Teams"

What do you like best about Gong? Call transcription and deal review. The progress tracking with accounts is also extremely valuable for newer /ramping reps. Helps reps streamline communication and improve customer experience. What do you dislike about Gong? Really nothing at the moment. I've used chorus in the past and Gong is way better in pretty much every way. Recommendations to others considering Gong: Use it instead of Chorus! What problems is Gong solving and how is that benefiting ...