Gong Reviews in September 2026: User Ratings, Pros & Cons

"Senior Account Executive"

What do you like best about Gong? I like Gong, as it helps to mind map the client and what happened during the call, as to pick up on the little details of the meeting. The AI capability highlights key phrases of the conversation to be used for reference later in the close or transaction of the deal. What do you dislike about Gong? I'd like to see this software work with our CRM to make references to the notes and history of the account. I believe this can be a simple change and leverage ...

"Much better UX than Chorus"

What do you like best about Gong? Gong's user experience is very well-designed, at least when compared with Chorus. Navigating settings is a great example. But the their integration with Salesforce is far superior - that makes it much more useful. What do you dislike about Gong? Haven't found many downsideds, TBH. It defaults to sending too many email notifications, but that is easily fixed. What problems is Gong solving and how is that benefiting you? We are mostly using it for sales ...

"Great help when you forget your notepad"

What do you like best about Gong? Provides a detailed transcript of every call you have with a customer so nothing is missed. It follows up on action points and lets you listen to any call. What do you dislike about Gong? Can misinterpret come words, names and names. What problems is Gong solving and how is that benefiting you? Being able to transcribe everything that is needed

"Game Changer for Insights"

What do you like best about Gong? Ease-ability when using the transcription logs to search for a word associated with a part of the conversation you need to revisit. The NLP transcription is actually impressively accurate. What do you dislike about Gong? Being a former video editor, I would really like if I could zoom in on places in the track timelines to give me more control over the cursor when listening to long calls. What problems is Gong solving and how is that benefiting you? When I ...

"Gong Review"

What do you like best about Gong? Being able to listen to my sales calls, and capture notes that I might have missed when listening to the call live. Listening to calls from other sales people helps my learning experience as well. Great for onboarding I also like sharing calls that went well externally with the client What do you dislike about Gong? Not much the Intel is very valuable Sometimes it can be hard to view info on the mobile app, otherwise I view everything from the ...

"Gong's customer onboarding is top notch!"

What do you like best about Gong? Gongs onboarding team and the resources available on the gong academy/help center are extremely helpful when starting out with Gong! I am extremely happy with the ability to have targeted deal insights directed to both individuals and the team level for my organization. What do you dislike about Gong? The user profile setup could have a bit more options available to set up different internal departments in the system but overall everything is smooth ...

"The ultimate behind the scenes team for your business!"

What do you like best about Gong? The pure ability to review your calls and conversations along with marking them up at key points helps a Sales team improve immensely. What do you dislike about Gong? It would be ideal to auto record and then turn off as required as often you can forget to record. Recommendations to others considering Gong: Invest and grow -- it is a great tool What problems is Gong solving and how is that benefiting you? Understanding client behaviors and how conversations ...

"Next Level Innovation"

What do you like best about Gong? The flexibility and intuitive nature of the platform. The information and resources I need are easy to locate and easy to use. What do you dislike about Gong? I'd love to see more product training or human interaction from the team via emails or webinars. What problems is Gong solving and how is that benefiting you? Training and development transparency.

"Gong Users for 3 months"

What do you like best about Gong? I've been amazed at how quickly our team has adopted the tool and started using it regularly. I think that's a tribute to the quality of the tool and it's relative ease-of-use. I have enjoyed the reporting tool and the automated notifications, personally. I also like the volume and granularity of the data available. What do you dislike about Gong? I haven't found anything I don't like about the tool yet. It has quickly become one of my favorite tools in our ...

"Gong Review"

What do you like best about Gong? Easy to access recorded calls across the organization - allows for transparency What do you dislike about Gong? I'm honestly not a fan of the color scheme, but that's really about it! What problems is Gong solving and how is that benefiting you? Context on sales deals and recording customer calls for product betas.