Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong Review for Sales Individual Contributor"

What do you like best about Gong? I enjoy the ability to see the deal progression that includes calls and emails exchanged. Additionally, I believe the platform is very user friendly and easy to use which I also enjoy! What do you dislike about Gong? At this time, my only ask would be to have a setting in between 1.0-1.25x speed that is easier to listen to. The salesforce integration could work better for my organization as well. There is nothing else that I dislike about the platform. What ...

"Great solution to share best practice and review your own style."

What do you like best about Gong? I love listening in to colleagues' calls, with the AI showing me the best parts to listen to around a topic or feature. It's also great to listen to isolated parts of your own calls to pick out ways to improve in the future. What do you dislike about Gong? I am only just finding out some of the cool features now, so onboarding could be better. What problems is Gong solving and how is that benefiting you? Maximise your learning time by listening to just the ...

"One of the most important tools a smart company can buy"

What do you like best about Gong? I love the machine learning that goes into determining schemas around words: not only does Gong show the words our team Versus customers/prospects use, but it also groups them and gives us the ability to sort by those. It makes what was intangible, time-consuming, and manual into something simple and actionable. What do you dislike about Gong? Hard to say what there is to dislike, it's more that sometimes Gong may prioritize 'points of interest' that aren't ...

"Love gong!"

What do you like best about Gong? I love gong because it helps me improve as a sales rep. What do you dislike about Gong? I dont dislike much about gong! I really enjoy using the platform. What problems is Gong solving and how is that benefiting you? I have realized that my pitch changes in my voice when I answer a call and I have wanted to change that.

"Gong is an effective tool to review product demos"

What do you like best about Gong? I like seeing how much I talk during a product demo. I appreciate that my sales manager can see what I am doing; it holds me accountable. It's beneficial for coaching. What do you dislike about Gong? I dislike some of the automated emails I get from them. Everything works just fine, I just prefer to have Gong there when I need it. I don't need to get those automated emails. What problems is Gong solving and how is that benefiting you? I'm not having any ...

"Next level sales intelligence."

What do you like best about Gong? 1. It makes it a breeze to share call recordings with prospects and customers. 2. You can set up automatic alerts when next steps are not identified or if a competitor's name comes up. 3. It tracks your stats such as Call Duration and Talk Ratio that help me identify how I can improve my communication. What do you dislike about Gong? Every day I get an email from Gong showing me my pipeline at risk and reasons why it's at risk. I dislike this because it ...

"Don't have much usage"

What do you like best about Gong? The transcription is pretty good as well as the breakdown of the recording. What do you dislike about Gong? Navigating the tool is not the easiest. I didn't really understand how to find the recorded gongs initially from the tool. Recommendations to others considering Gong: Unsure What problems is Gong solving and how is that benefiting you? n/a

"Great tools for sales enablement"

What do you like best about Gong? There are so many great features of Gong - they can do better at explaining. For me as an AE, I find it useful to know the call is being recorded and I can access it whenever I need for insights and teach backs. the biggest value adds those is I am able to really listen to a client and have in-depth/insightful conversations because I am able to listen versus writing what they are saying. What do you dislike about Gong? The popup box that asks me to take a ...

"Great tool for sales leaders"

What do you like best about Gong? I recently discovered the use of notes. With Notes, I can take all of my notes on the call, as I always do, but then tag people or topics as they come up. I can even assign projects to people that aren't on the call. This makes it very easy for them to find the relevant points on the call and get to work straight away. Also, the reporting about deals and activities that are coming out now are What do you dislike about Gong? When I first signed up for Gong, ...

"Great call recordings with hotspots for easy navigation through call"

What do you like best about Gong? Ability to see hotspots and jump to individual convos more quickly What do you dislike about Gong? Gong is ANOTHER app/site to be used on a day-to-day basis. What problems is Gong solving and how is that benefiting you? Wasted time sifting through calls or listening to entire calls for one snippet of interest