Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is a smash hit!"

What do you like best about Gong? Love the workflows for automatically adding the AI recording tool to your calendar meetings, and the integrations with Salesforce, and the calendar/email providers ensure you have all the helpful information on each deal at your fingertips. What do you dislike about Gong? It can sometimes be difficult to remove the recording tool from your meetings, or it can not show up to meetings. This may be an admin issue, but it's something to be aware of and build ...

"Great Training + Follow Up Aid"

What do you like best about Gong? Gong has been very impactful in helping me both get up to speed in my new role quickly as well as relisten to calls while I am putting together follow up materials. What do you dislike about Gong? Gong does not necessarily auto-categorize information but you can find it pretty easily with their easy-to-use search bar. You can also search by employee name which is nice. What problems is Gong solving and how is that benefiting you? Gong has helped me learn ...

"Great back up for your notes + pipeline activity tracker"

What do you like best about Gong? records the calls and adds captions so you can look at the transcript instead of listening to the whole call especially if you are looking for specific words What do you dislike about Gong? sometimes to look for recordings it's like the most intuitive. What problems is Gong solving and how is that benefiting you? problem solved with gong is let say your notes are lost or you forgot key details of conversation gong will be that back that saves you or let's ...

"Sales Engineers view on Gong"

What do you like best about Gong? Transcripts are my absolute favorite part of the entire product. The video recording is nice but really having a quick view back of exactly what a customer said and when has been a life saver. What do you dislike about Gong? Honestly, my only complaint is with the interface itself; you can't have a LARGE view of the video and the transcript up at the same time, which would be super nice. What problems is Gong solving and how is that benefiting you? Our poor ...

"Gong 2 months experience"

What do you like best about Gong? The dashboard with calls and the AI that shows when you talk about pricing or next steps What do you dislike about Gong? That you cannot search for the words in the transcriptions What problems is Gong solving and how is that benefiting you? We moved away from chorus and Gong has delivered more than I expected. I am not the financial buyer but it helps me with the productivity by sending me notifications to watch out my pipeline in risk and propensity

"nice tool"

What do you like best about Gong? possibility to track my calls and easy way to access to it What do you dislike about Gong? At the moment everything is ok, nothing to complain Recommendations to others considering Gong: it is nice to use What problems is Gong solving and how is that benefiting you? be on top of my calls

"The best app ever!"

What do you like best about Gong? I love being able to have my meetings/calls recorded and go back for quality assurance. It assists me with making sure i'm hitting all of my points for customer success. What do you dislike about Gong? the recordings can sometimes be late to the meeting and I am unable to allow them in due to disrupting the meeting Recommendations to others considering Gong: Best use is for real time call coaching and training opportunities What problems is Gong solving and ...

"Gong Is a great way of maintaining Transparency + keeping the team informed while working remote"

What do you like best about Gong? In a time of remote work, Gong is super helpful for making sure you stay up to date on meetings that you can't make. The controls are also super helpful for playback, and the slack integration is awesome for notifying folks when new recordings are ready. What do you dislike about Gong? I wish the search was a little more sophisticated. I find that sometimes I'm not able to find a recording despite putting in all of the relevant search terms that are present ...

"25 years in sales, gong is a game changer."

What do you like best about Gong? Records all calls. Does tons of analytics on each call. Great and easy access to help improve and understand everything during a call. What do you dislike about Gong? Haven't had a negative experience yet. Nothing missing. What problems is Gong solving and how is that benefiting you? Easy to share calls with team and clients. Where can I improve. What did I miss.

"I cannot do my job without it!"

What do you like best about Gong? I love how I can focus on the customer and let Gong take care of the note taking What do you dislike about Gong? Sometimes it takes a while to load, but is usually works fine What problems is Gong solving and how is that benefiting you? Remembering nuances of the customer's challenges / coaching opportunities