Gong Reviews in September 2026: User Ratings, Pros & Cons

"Gong is great to learn and grow in sales!"

What do you like best about Gong? Having the recordings to search keywords and have the transcripts. Very easy to use. Helps me coach SDRs when I can literally search how many times someone said "you know" or "sort of" etc. What do you dislike about Gong? Nothing so far. I wish call recordings were uploaded immediately. What problems is Gong solving and how is that benefiting you? Being able to listen to calls and grow and learn off those has been support helpful for myself and coaching.

"Great tool for sales teams!"

What do you like best about Gong? Gong provides transcripts on every recorded which makes your follow-up process super easy as you can quickly extract the topics discussed. What do you dislike about Gong? Gong will send me emails about 'actions' that need to be completed but when clicking the hyperlink you get redirected back to the home page. Recommendations to others considering Gong: Give it a try! What problems is Gong solving and how is that benefiting you? Gong has helped our sales ...

"Easy to use"

What do you like best about Gong? it tells you exactly what filler words you're using and if you're talking too much. this allows me to fox how i'm demoing to clients and adjust how my talk tracks What do you dislike about Gong? at times you feel like big brother is watching. this isn't always the best when you're nervous about a call. also at times i feel like the analytics are off. it also records dead space What problems is Gong solving and how is that benefiting you? it's telling me if ...

"Pretty Awesome!"

What do you like best about Gong? I can listen to reps and see what they did great and what they can improve on What do you dislike about Gong? That not all calls are recorded, or it can be challenging to filter to a specific call Recommendations to others considering Gong: Worth having. I've seen reps have better demos What problems is Gong solving and how is that benefiting you? Helping reps have better interactions with customers. Also, we can see what agents need to change.

"Great tool that helps utilize video recordings"

What do you like best about Gong? The fact that i can share recording with others. For example we use some recordings for sharing knowledge and as part of some processes What do you dislike about Gong? There is some space for improvement when it comes to the view; when you open the video, you can feel that the quality can be improved, but generally again, they are on the right track. What problems is Gong solving and how is that benefiting you? Sharing videos easily.

"Powerful resource"

What do you like best about Gong? I like that Gong gives you the ability to revisit calls and take additional notes that were missed on the original call. What do you dislike about Gong? I don't particularly appreciate that anyone can review your calls. That feature has its pros and cons. Recommendations to others considering Gong: I highly recommend this product. What problems is Gong solving and how is that benefiting you? Gong gives you the ability to retrieve essential details missed ...

"Gong Is Very Intelligent And Useful"

What do you like best about Gong? The ability to review calls, send the call to others for review, see the points in the call that are worth skipping to and when there is down time you can just forward through it. What do you dislike about Gong? I get an email every day with all of the Gong calls from that day. I suppose this is helpful to some people but it would be nice to easily opt out of this feature. I am content to just open Gong through Okta and review calls when I need ...

"Great help with polishing a sales pitch!"

What do you like best about Gong? I love that gong is there to help refine my sales pitch when I can't seem to figure out where a call went wrong. I'm so happy that I'm able to just click a couple of buttons and pull up the call to find the weak points in the conversation, and fix them in subsequent phone calls. What do you dislike about Gong? It takes around 15 minutes sometimes for a call to load, but overall this is fine because typically you're dialing for the next 15 minutes anyway. It ...

"Use it every day."

What do you like best about Gong? Gong is invaluable for reviewing conversations, notes I missed, and previous account history, even installations for troubleshooting and understanding where we left off. What do you dislike about Gong? The only inconvenience is having to navigate to a separate site/application... would love this built right into Salesloft or SFDC. What problems is Gong solving and how is that benefiting you? Better notetaking, more accurate details, ability to relay ...

"Great tool"

What do you like best about Gong? Integrates with my meeting invites so that I don't have to set it up every single time I use it. People can leave notes on my calls about what to say/not to say. What do you dislike about Gong? When a prospect/client jumps on the call it gives off an alert message that tells everyone the call is being recorded. It's just a little annoying when first trying to greet people. What problems is Gong solving and how is that benefiting you? It helps with training ...