Gong Reviews in September 2026: User Ratings, Pros & Cons

"Great system that catalogues all recordings that can be used for training later"

What do you like best about Gong? The cataloging of previous recordings can help for later training What do you dislike about Gong? The search function can be a lot better. What problems is Gong solving and how is that benefiting you? This system catalogs older customer calls to ensure everyone is on the same page.

"Very easy to use"

What do you like best about Gong? It is a user-friendly tool. It's easy for me to search a specific part of the recording, it translates the content automatically and it was clear to rewind and check what my meeting was about. We can share a part of the recording with another team member, this is especially useful when we want to only share a demo part with my customer without sending the full content. What do you dislike about Gong? The translation isn't always accurate, but it's ...

"AMAZING"

What do you like best about Gong? EVERYTHING it's amazing and really helps with my calls What do you dislike about Gong? There's nothing really it keeps me to date and helps me better myself What problems is Gong solving and how is that benefiting you? I'm solving my customer service and helping perfect my pitchs

"gong makes life SO much easier"

What do you like best about Gong? The ability to speed up, slow down, skip to the next speaker, search transcripts... saves so much time. What do you dislike about Gong? The calls sometimes don't record, but that seems to be a technical issue that we need to work on. What problems is Gong solving and how is that benefiting you? Saving time and finding calls that are relevant to our metrics.

"Great Production Tool"

What do you like best about Gong? Able to review my work, as well as my teammates and build better calls What do you dislike about Gong? Wish calls could be added in quicker, but the lag time is low What problems is Gong solving and how is that benefiting you? Learning from my bad calls and able to make new calls better

"Great feedback, intelligent tool"

What do you like best about Gong? Gong has a tremendous user interface. I especially found the transcription and comment area helpful. The AI tool that Gong runs off of provides details as to what was discussed on the call. What do you dislike about Gong? Sometimes the transcription can be a bit off. The wrong words appear in the transcription, which makes it difficult to discern what was said. Seems like they are working on this however. What problems is Gong solving and how is that ...

"Having ADHD like I do Gong helps me keep track of all the little emails and things to update."

What do you like best about Gong? Call recordings and being able to re-read a transcript and have action items highlighted is awesome. What do you dislike about Gong? Not really anything to complain about as far as I know. Gong is pretty badass, and it certainly helps keep things clean and organized. Recommendations to others considering Gong: My god, if you are a forgetful person, sign up already. What problems is Gong solving and how is that benefiting you? Me forgetting about things I ...

"Amazing Functionality. A must for client centric firms."

What do you like best about Gong? The ability to see a timeline of emails/calls. Being able to go back and watch recordings of past calls. The transcripts with details. Being able to see who talked and for how long. What do you dislike about Gong? Clients that dont want us to record yet! The time it takes to process recording. The way the filters work to find calls (our firm needs to do a better job naming calls) What problems is Gong solving and how is that benefiting you? Benefits: never ...

"Easy of Use"

What do you like best about Gong? My favorite thing about the platform is how easy it is to use, set up, and integrate with our existing sales enablement stack. What do you dislike about Gong? Not much to say here, really satisfied with Gong's product. What problems is Gong solving and how is that benefiting you? Gong helps our reps ramp up in a much faster period of time - giving us an easier way to get people up to speed and also collaborate on active deals.

"I´ve been working with call recording softwares and definitely this is the best one ever!"

What do you like best about Gong? Been able to record and transcript zoom meetings with your customers What do you dislike about Gong? In the beginning, I disliked all the email notifications in my inbox; however, I created a folder for Gong and so far is great! Recommendations to others considering Gong: Give it a try! You won't regret What problems is Gong solving and how is that benefiting you? Been able to follow up on the interactions I have with my customers in a timely and effective way.