Gong Reviews in September 2026: User Ratings, Pros & Cons

"Great tool for long, technical conversations"

What do you like best about Gong? Gong is a great way to retain a large amount of technical data without having to split your attention writing or typing notes. Not only does it record the call to be able to play back, but it also transcribes and then groups the conversation for easy reference. What do you dislike about Gong? Sometimes the transcription and therefore the AI can miscategorize and therefore give incorrect feedback in regards to subjects being talked about. Not a huge issue, ...

"It's easy and convenient for locating and reviewing calls"

What do you like best about Gong? The emailed calls for review after capture What do you dislike about Gong? The timeframe to receive calls of longer duration What problems is Gong solving and how is that benefiting you? It helps in knowing the previous conversation before following up call, and not having to depend entirely on notes or memory

"Gong makes having a busy schedule or taking time off so much easier to do"

What do you like best about Gong? The ability to easily search for videos and then review them quickly, in addition to seeing all the parties on the call and jumping to each speaker. What do you dislike about Gong? I haven't found something I dislike yet. What problems is Gong solving and how is that benefiting you? For our team it allows us to review each other's calls before jumping into a call with a client that we haven't met with yet.

"Helpful for Entry-Level BDR"

What do you like best about Gong? Gong allows me listen to my teammates calls who have been a BDR for over a year. Through this I take notes so I am prepared to make cold calls of my own and know what to say when calling someone for the first time. What do you dislike about Gong? There is not much I dislike about the product. What I do like is the dialouge it provides so I can read along during the call - I will say that not all the words are accurate during the calls. This is not a bad ...

"Most valuable tool in the pandemic"

What do you like best about Gong? I joined my company in the pandemic, and as an account executive, I rely on listening to the soundbites of my peers. If I could only choose one training tool, Gong would be it. What do you dislike about Gong? I wish it was more clear what was being said to our customers when they joined a meeting, and how to turn it off, etc. What problems is Gong solving and how is that benefiting you? Training

"The best sales intelligence tool!"

What do you like best about Gong? Before Gong, I struggled taking clean notes during meetings and almost always missed important info. Now I focus on being fully present in client conversations, then get an accurate transcript of the essential bits after the call. What do you dislike about Gong? Honestly there isn't really anything to dislike. This is a great sales intelligence tool with multiple purposes across the board. Would recommend to anyone in a heartbeat. What problems is Gong ...

"Gong Product Review"

What do you like best about Gong? Ability to track/monitor/listen to previous calls What do you dislike about Gong? Nothing - their product is by far my favorite in our stack What problems is Gong solving and how is that benefiting you? Re-listening to old information that I forgot from client conversations

"very good"

What do you like best about Gong? the recording part- its very helpful to hear what i sound like! What do you dislike about Gong? the part that i have to listen to myself speak What problems is Gong solving and how is that benefiting you? i just started but it could be used to improve my calling skils

"Great tool for sales teams"

What do you like best about Gong? Gong enables sales teams to onboard their new hires faster and help all team members learn from each others. On top of that, leadership can review pre-recorded calls and help their members learn and grow by giving constructive feedback. What do you dislike about Gong? I think there's more room to grow when it comes to the user experience of the platform. In addition to that, I occasionally experience technical issues listening into my peers' calls. What ...

"Very helpful for reviewing sales calls to improve and prep for future calls"

What do you like best about Gong? I can always go back and listen to Gong recordings to see where I can improve my sales approach and refresh my memory on previous calls before making my next one What do you dislike about Gong? Would love if calls could be logged a bit more quickly so that I can listen to the recording. Sometimes, they can take a while to register and become available. Recommendations to others considering Gong: Anyone in the sales industry should get Gong to improve their ...