Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong is a must have!"

What do you like best about Gong? Gong provides insight into the Voice of the Customer. What do you dislike about Gong? Sometimes the transcripts can be inaccurate. What problems is Gong solving and how is that benefiting you? We are improving our Sales Enablement and customer feedback on our products and services.

"Gong is a great tool!"

What do you like best about Gong? I like the analytics of calls and where improvements can be made. What do you dislike about Gong? I have yet to find anything that I dislike! What problems is Gong solving and how is that benefiting you? I am finding where lulls in conversation/sales pitches happen the most. I have become more self-aware of my own talk time spent on a call.

"Gong is amazing for self reflection."

What do you like best about Gong? I love how quickly I can listen to my interviews once they are completed. I also like that they are all stored in one place which makes it very easy to access and review. What do you dislike about Gong? I don't really have any dislikes with Gong. So far my use of Gong has been a positive experience. Recommendations to others considering Gong: Great tool for coaching and self reflection. What problems is Gong solving and how is that benefiting you? As ...

"Customer Success Manager"

What do you like best about Gong? How you can review all your calls and gong emphasizes keywords. It is very user friendly and better than any other programs I have used. What do you dislike about Gong? Nothing, i mean everything can be improved but for the use I am looking for it checks all my boxes. What problems is Gong solving and how is that benefiting you? I am able to quickly track and find key parts of conversations I have had with customers to streamline all my reviews.

"Great tool for reviewing meetings and demos"

What do you like best about Gong? It pulls out key parts of the information and give you access to a full transcript which makes it easily searchable. Also allows you to tag others with questions you may have and they can view that part of the demo to give you an answer. What do you dislike about Gong? There is not much I do not like. I am fairly new to the tool, but its seem very flexible and useful. I think they could do a better job making the comment feature a little simpler and faster ...

"Fast, concise feedback!"

What do you like best about Gong? I love how quickly phone calls are processed. It is very user-friendly and contains some great shortcuts. We use this program in combination with Five9 which makes it a fluid process. What do you dislike about Gong? I'd like to be notified when phone calls are processed, but other than that, I love this program. Especially being able to see the percentage of talk time. I would recommend this for any businesses with high call usage. What problems is Gong ...

"Overall great experience, but the user interface could be improved."

What do you like best about Gong? Gong automatically records calls and conversations, quickly What do you dislike about Gong? When looking through Gong, I cannot distinguish calls that were voicemails and calls that were actual conversations What problems is Gong solving and how is that benefiting you? Sometimes it takes time to find a type of call, but having the recording quickly after the conversation has been super helpful for self-improvement

"Gong is Good!"

What do you like best about Gong? able to refer to video/transcript for follow up info and key discussion points/buyer feedback. Can rewatch and find good body signals and new opportunities too! What do you dislike about Gong? platform is a bit confusing to toggle and setup custom filters/use full capabilities...another training session should help though. Also would remove the notetaker's intro (where they say it's being recorded) so buyer's aren't asking me what notetaker is in every ...

"Gong is a great sales aide for coaching"

What do you like best about Gong? Video recording. It takes all my meetings with clients, records, transcribes and lets us jump into any part of the call based on keywords or topics, eg. setting the next steps. Brilliant. What do you dislike about Gong? It took a while to get set up. Configuration could have been easier. Also there seems to be no way to manually invite gong to record other meetings eg those set by SDRs Recommendations to others considering Gong: Ask some other users how ...

"Great tool to improve sales performance"

What do you like best about Gong? Ease of use; Provides great insights on different types of interactions with clients and leads, really helpful for tracking and improving overall performance; What do you dislike about Gong? There's room for improvement on analytics of calls and meetings (numbers of questions, points of interest, etc.), especially when speaking in languages that are not English. What problems is Gong solving and how is that benefiting you? Tracking performance on ...