Gong Reviews in June 2026: User Ratings, Pros & Cons

"Gong has become the most valuable tool in my tech-stack"

What do you like best about Gong? No need to take notes! I can practice active listening during my calls and revisit them to give myself notes or jog my memory. The word tracking is great for searching specific topics, love all the other features as well. Specifically grabbing call snippets to share with customers (no one wants to watch an hour long product demo recording) AI Call summary is awesome. You can ask it a question about a call and it will provide answers in any format you ...

"10/10 would recommend"

What do you like best about Gong? The thing i like the most is the user friendly experience of it What do you dislike about Gong? Sometimes the speech recognition does't work the best What problems is Gong solving and how is that benefiting you? Gong solves the problem of time consumption of monitoring sales calls. I think the it's stracture of feedback requests makes it very easy for all sales teams to use

"Simple and useful insights"

What do you like best about Gong? Simplicity of UI. Ease of use. accurate analytics. AI based feedback is improving too. What do you dislike about Gong? When playing calls, sometimes one of the speakers voice is tracked twice and we keep hearing an echo. Also the titles like "call setup" "call wrapup" are sometimes wrongly tagged. What problems is Gong solving and how is that benefiting you? Gong gives a quick summary of my interactions with prospects over the phone. It helps with pointers ...

"Easy to managed & direct to the point"

What do you like best about Gong? Very easy to managed and efficient in a sales point of view. What do you dislike about Gong? Nothing to add since the solution are very effectivel. What problems is Gong solving and how is that benefiting you? Gong help us to have a clear picture of some important data & insight regarding prospecting. Provides very efficient and easy to follow insights to improve prospecting calls.

"Absolute game-changer to"

What do you like best about Gong? It is simple to use, you can break it down to the most essential use cases so you can focus daily on your most important opportunities. Very good integration to Salesforce and Google What do you dislike about Gong? Based in Germany the transcript is not suitable yet. Needs a lot more improvement language wise What problems is Gong solving and how is that benefiting you? As AE the new forecasting changed everything. But especially the coaching aspect and ...

"Straightforward way of viewing Sales Forecasts"

What do you like best about Gong? Interface is intuitive and clean, can be used as the focal point of forecasting calls. What do you dislike about Gong? Experience a lag of about 2 hours between when a deal has been closed/won in SFDC and when that deal is showing up as closed/won in Gong. What problems is Gong solving and how is that benefiting you? Allowing for fast and frequent monitoring of our deals

"Can't go without it"

What do you like best about Gong? - Not have to worry about taking notes - Highlights important parts of the conversation - Deal & follow up reminders - Being able to share & track when client-facings recordings are accesed What do you dislike about Gong? - Lots of new features being added, but not enough training provided on maximizing them What problems is Gong solving and how is that benefiting you? Was able to quickly onboard myself by looking at recordings from my peers and suggested ...

"Easy to Use"

What do you like best about Gong? It is straightforward to use. We have integrated Gong with other platforms within our organization for increased visibility. It is a great resource for the team and invaluable for training purposes. What do you dislike about Gong? Our team is not using the full functionality of Gong so I cannot speak to downsides; it does what we need it to do. What problems is Gong solving and how is that benefiting you? Gong allows our team to review previous calls if ...

"Favorite Piece of the Sales Tech Stack"

What do you like best about Gong? Actionable & easily-digestible insights into on-call sales performance. What do you dislike about Gong? The search bar operates in a way that isn't intuitive to me, if I want to find a call with a certain person or company, I need to go through extra steps to get to the search view/ results list i'm looking for. What problems is Gong solving and how is that benefiting you? Gong is helping us dial in multiple aspects of our Go-to-market strategy. One that ...

"Like having a personal assistant"

What do you like best about Gong? Gong is incredibly helpful for recording client calls. If you don't remember what was said, you can just review it and find out. The summaries and lists of action items are incredibly useful. My favorite feature is the percentage of time for each speaker. It works seamlessly with Zoom. I use it for every client call and some internal calls as well. What do you dislike about Gong? There's nothing negative for me to say about this tool. What problems is Gong ...