Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong has been a great addition to our team"

What do you like best about Gong? I like that Gong allows me to share snippets, collect extra context with easy transcriptions, identifies action points, allows me to review my work and get better following the insights that are shared after each discovery. What do you dislike about Gong? There were a few small glitches when getting set-up but the Gong support team was extremely helpful. I have not found anything else worthy of disliking! I find it to be beneficial. Recommendations to ...

"Gong Review"

What do you like best about Gong? Call recordings and being able to listen/review other reps' calls and meetings. It is super valuable to be able to listen in on other reps, especially with working from home and being remote. What do you dislike about Gong? The Mobile App has had some bugs/errors, so if that could get fixed, then the mobile experience would be an even better overall experience for the end-user, especially on-the-go. What problems is Gong solving and how is that benefiting ...

"Great user experience!"

What do you like best about Gong? User interface works really well. Call recorded quality is spot-on and transcribing works well. Such a helpful sales tool when planning strategy for further conversations. What do you dislike about Gong? Some of the filters don't work for some reason. I tried to filter a call just now to find a fifteen-minute call, and it said no calls were available but when I ran the search open wide, plenty of calls were available. What problems is Gong solving and how ...

"Gong makes my life easier!"

What do you like best about Gong? Tagging colleagues in snippets of calls for visibility and/or feedback! What do you dislike about Gong? Sometimes it feels like a CRM; too much data, most of the time, I just need access to call. What problems is Gong solving and how is that benefiting you? Visibility into call notes/the entire customer life cycle.

"Gong has been a very helpful tool in my everyday work life and I would 100% recommend it to a friend"

What do you like best about Gong? The most helpful tool with Gong is that you can always go back to previous calls and review them. What do you dislike about Gong? I honestly can't think of anything I have disliked so far while using Gong. It's very user-friendly, and I have no complaints. What problems is Gong solving and how is that benefiting you? The benefits I have realized with Gong are that it helps me learn from previous calls and to hear how I can improve at my job personally.

"Valuable Enterprise Tool"

What do you like best about Gong? Really great post-call analysis tools and easy to implement and review during and after the recorded conversation What do you dislike about Gong? Nothing not to like other than having to announce the call is being recorded....understandable but can be akward at times. What problems is Gong solving and how is that benefiting you? Gong allows me to craft my pitch and know where I left questions and windows of opportunity on the table.

"Gong - Juniper Education"

What do you like best about Gong? I like how it enables me to learn in my own time without any pressure. What do you dislike about Gong? I don't particularly appreciate that it doesn't always appear at my meetings. What problems is Gong solving and how is that benefiting you? I am improving my personal development and skills.

"You can't improve what isn't tracked"

What do you like best about Gong? There are very detailed insights for all my meetings. This not only keeps me organized with the meeting takeaways but it helps me improve my overall presentation skills. For example, I noticed that my 'patience' wasn't as long as I initially thought. I was talking too quickly and not waiting before customers stopped talking. This is an improvement I've made forcing me to actively listen rather than just waiting for my turn to talk. What do you dislike about ...

"Huge time saver & great accountability tool!"

What do you like best about Gong? Trackers, action items, being able to focus on my customers during the call because I don't have to take notes. No need to recap calls to internal stakeholders anymore, I can simply share the recording or pull snippets from the transcript. What do you dislike about Gong? The salesforce integration could be a little more user friendly, and I wish it were more accessible to employees that are not actively engaged on the Gong platform. Recommendations to ...

"Very helpful tool!"

What do you like best about Gong? I like that Gong integrates opportunities into recaps/notifications. In addition, I appreciate the summary insights as well as the transcript. The ratings are also helpful as well! What do you dislike about Gong? It would be helpful if there were sound settings in Gong, maybe there are but a feature to minimize background noise. What problems is Gong solving and how is that benefiting you? Recording customer calls to share with my team. Listening back to ...