Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great Technology"

What do you like best about Gong? The Gong tool gives us insights into the business we never had before. #1 it's a great coaching tool, just as advertised. #2 we knew there would be business benefits as well. As an example, we recently stopped offering a particular video channel (for business reasons) and we wanted to see what the impact would be to us. In a week, this decision drove 100 customer calls (we set up a keyword search); of those, 20 customers used the word "cancel my service". ...

"Love Gong, great product!"

What do you like best about Gong? Ability to listen to calls, analysis of calls What do you dislike about Gong? not straightforward to configure for automation Recommendations to others considering Gong: Great tool that I think is a must for everyone What problems is Gong solving and how is that benefiting you? Training and improving sales Getting teams synced on calls Messaging analysis

"GONG is awesome"

What do you like best about Gong? Easy to use and super detailed platform. Such a unique learning tool for us to use to help our sales What do you dislike about Gong? Sometimes it's hard to find calls because the information is not as detailed Recommendations to others considering Gong: None, a great platform What problems is Gong solving and how is that benefiting you? Staying PCI compliant and helping our sales org to make us better all the way around

"revolutionary"

What do you like best about Gong? watching videos of presentations for coaching purposes What do you dislike about Gong? would be nice if it was easier to turn on and off once you start a recording in case there are elements you do not want recorded What problems is Gong solving and how is that benefiting you? training deficiencies, analytics associated with presentations and customer feedback... this is revolutionary in most industries

"Gong - a must have product for scaling companies"

What do you like best about Gong? So easy to use and configurable. Maintains good interface for reference of the calls recorded. What do you dislike about Gong? The transcriptiom service can improve provided multiple accents used in meeting. What problems is Gong solving and how is that benefiting you? 1. Easy reference for to create notes 2. Share recording for key personnels who have missed attending 3. Learning and training purpose of sharing recordings of meetings.

"It's so helpful on recording the sales person's meeting with clients."

What do you like best about Gong? I can filter the meetings with key works What do you dislike about Gong? I can't download the data report from Gong, for example, to pull out how many calls my team recorded in a month/week. What problems is Gong solving and how is that benefiting you? Monitor how the sales team is educating/pitching to the clients.

"Easy to use"

What do you like best about Gong? Gong is excellent for listening to sales calls and learning from them. The library gives access to many calls and resources. What do you dislike about Gong? The activity tab isn't much of a use for me. What problems is Gong solving and how is that benefiting you? I am gaining insight into how the sales calls are done, allowing me to better perform my job as a marketer.

"Gong keep me organized and on track with my opportuities!"

What do you like best about Gong? I can focus on my prospect or client when we meet, rather than on taking notes. I can search for key words, people or accounts and pull information quickly. I love the metrics that are helping me improve... especially "patience," a.k.a. "stop talking over people". What do you dislike about Gong? The transcription is a little bit off and could use some improvement. That could be unique to me, my accent or my speed of speech. What problems is Gong solving and ...

"Does what it’s supposed to easily"

What do you like best about Gong? Review is easy, can comfortably find relevant insights from calls, sharing with colleagues is easy, integrates with outreach What do you dislike about Gong? Sometimes can't find calls from the dashboard so have to search. Pretty minor issue Recommendations to others considering Gong: Go for it, game changing What problems is Gong solving and how is that benefiting you? I've improved my pitching, learnt a huge amount from existing team members and done some ...

"So helpful!"

What do you like best about Gong? I love the statistics that are provided for each call and that you can create libraries. Another amazing feature is the ability to make comments on specific times on calls What do you dislike about Gong? I do not love that you are not able to make any edits to calls or things like that. Such as deleting calls that are irrelevant or not needed in order to keep your library clean What problems is Gong solving and how is that benefiting you? I am solving ...