Gong Reviews in August 2026: User Ratings, Pros & Cons

"very good product overall"

What do you like best about Gong? Enabling salespeople to replay calls, search content, and learn; it is a brilliant tool to spread knowledge across the team, learn from previous experiences and improve whenever necessary. What do you dislike about Gong? sometimes, when replaying a call, you could get disconnected, and the only workaround is to refresh the page and go back to where you got disconnected, What problems is Gong solving and how is that benefiting you? Learned from experienced ...

"So helpful for notes!"

What do you like best about Gong? Love the transcript ability, it is so helpful when multitasking during calls and being able to go back and reference things. What do you dislike about Gong? Nothing! Sometimes it takes a little long to process but other than that nothing. What problems is Gong solving and how is that benefiting you? It's so much easier to find notes for calls—definitely a huge time saver.

"Easy to use platform and accurate logging"

What do you like best about Gong? call recording is accurate and easy to review What do you dislike about Gong? can only view 10 calls/page on "View all" Recommendations to others considering Gong: Filtering is beneficial What problems is Gong solving and how is that benefiting you? Call planning and structure, better sales skills

"Game changing technology"

What do you like best about Gong? Using Gong to train my team and coach then to success. Also, prepping for and reviewing customer meetings. What do you dislike about Gong? Integrations with slack should be easier to set up. What problems is Gong solving and how is that benefiting you? Discovering enablement gaps on my team.

"Gong is a game changer!"

What do you like best about Gong? While it may seem daunting to have your external customer calls recorded, the pros well outweigh the minor con. Not only has Gong been useful to refer back to customers comments (vs frantically taking notes during a call while trying to actively listen), it's been incredibly helpful for new hire onboarding. They're able to listen to other colleagues calls to ramp quickly and it also allows for real life feedback once they begin taking their own customer ...

"great for remembering things said on a call to reference info later on!"

What do you like best about Gong? the automatic notetaker that records a transcript of what was said on the call What do you dislike about Gong? how it announces itself at the beginning of the call What problems is Gong solving and how is that benefiting you? dont have to worry about taking notes on everything that was said

"Conversational intelligence made easy!"

What do you like best about Gong? Love the transcription, how quickly the recorded calls are up and already transcribed. It's incredible for understanding past conversations with prospects or accounts. Definitely a game-changer for our sales team What do you dislike about Gong? Some calls do not get recorded and uploaded to Gong - wish that all calls were. What problems is Gong solving and how is that benefiting you? There can be lack of communication between the SDRs and the AEs - now ...

"Loving Gong!"

What do you like best about Gong? 1) The ability to tag people in comments/change visibility of comments 2) Being able to show people exactly where you want them to pay attention when you comment 3) Sharing externally 4) Metrics (that analyze language used in calls, show talking ratio etc) 5) transcripts - super helpful for takeaways after meetings/sharing with managers etc. What do you dislike about Gong? Maybe this is not something relate to Gong itself but the first time set up involves ...

"Easy to use platform and accurate logging"

What do you like best about Gong? call recording is accurate and easy to review What do you dislike about Gong? can only view 10 calls/page on "View all" Recommendations to others considering Gong: Filtering is beneficial What problems is Gong solving and how is that benefiting you? Call planning and structure, better sales skills

"Gong has been essential in my career development as a sales rep."

What do you like best about Gong? The feedback feature on call recordings. What do you dislike about Gong? Not all calls are efficiently recorded on time What problems is Gong solving and how is that benefiting you? Providing self feedback, training, and peer review