Gong Reviews in August 2026: User Ratings, Pros & Cons

"Very good application to review and listen to your own and colleagues calls."

What do you like best about Gong? The best part of Gong in my opinion is that it breaks down what part of the conversations are happening at a certain time. This will allow me to skip ahead. What do you dislike about Gong? I dislike how long it takes to upload a call onto Gong. Recommendations to others considering Gong: None What problems is Gong solving and how is that benefiting you? I am able to become more familiarized with my call strategy

"One of the best tools for documenting and analyzing meetings and conversations"

What do you like best about Gong? Auto-recording of calls and auto-saving of transcripts, wherein we can review any time, is the best feature. Moreover, it has "points of interest," which states some key points mentioned in the call What do you dislike about Gong? Not much of a dislike, but I would love to see some NLPs applied on the text/transcript of the conversations to auto-suggest what are the insights derived from the call, what are the commonalities from multiple prospect ...

"Positive experience"

What do you like best about Gong? As a new hirer, it is nice to be able to listen to veteran employee calls. What do you dislike about Gong? Some of the search features could be improved upon. What problems is Gong solving and how is that benefiting you? I am learning more about our product and how to effectively sell it.

"Positive experience"

What do you like best about Gong? As a new hirer, it is nice to be able to listen to veteran employee calls. What do you dislike about Gong? Some of the search features could be improved upon. What problems is Gong solving and how is that benefiting you? I am learning more about our product and how to effectively sell it.

"Solid sales caching platform"

What do you like best about Gong? The amount of intel this gives you from a management standpoint for coaching is fantastic. The reps do not have to wait for coaching either, as some alerts and items are right in front of their face. Also, the team can easily hear each other's calls to understand what's working and what's not. What do you dislike about Gong? I can not think of anything right now, maybe in another six months once we have a solid understanding, but it has everything plus more ...

"The best invention to help sales pros"

What do you like best about Gong? Too many features to list, but mainly I love the ability to go back to my recordings so that if I missed taking a critical note, I can get all the info, to get the perfect summary and learn for the future how to get better in my questions. Gong helps me to learn and grow. I also LOVE the functionality of the app - I can listen to my old calls on the go while driving. What do you dislike about Gong? the search functionality can get a bit more granular. Some ...

"Great for self improvement"

What do you like best about Gong? The ability to review calls for key points. As many salespeople will recognize, keeping track of a large number of accounts can make it hard to remember every conversation you have. Gong allows you to review calls to ensure that you are on track with your clients goals. What do you dislike about Gong? Sometimes not every call is logged for each account. This makes it difficult to fill in blanks in between calls. Recommendations to others considering ...

"Objective insights"

What do you like best about Gong? I like being able to 1) revisit key moments of the call 2) see which content had the most air time 3) see who had the most airtime 4) reflect on how to run calls better in the future What do you dislike about Gong? I like the idea of the "topics" section. Gong tries to code what was talked about. In the 3-4 calls I've tried, Gong has not been able to classify most of the content. So there's room for improvement, but it's great when it works. Recommendations ...

"Great platform for call reviews"

What do you like best about Gong? Gong has been an excellent tool in reviewing my calls with my clients. I like that I can see the breakdown of how much I talked compared to my client. Being able to keyword search is also very helpful in finding other calls about a specific topic I'm looking for. What do you dislike about Gong? The only downside I have found to Gong so far is it can be a little buggy. There have been instances where the calls are not automatically uploaded as they should ...

"Gong has changed the way I lead my sales team for the better"

What do you like best about Gong? The ability to cut down the time it takes to listen to sales presentations by 89%. What do you dislike about Gong? I wish I could set certain trackers, and have Gong automatically score my reps' calls. What problems is Gong solving and how is that benefiting you? I have been able to very quickly identify areas of improvement for my reps and be able to provide coaching to allow the rep to quickly pivot and make changes to their pitch to increase their ...