Gong Reviews in August 2026: User Ratings, Pros & Cons

"The answer for improved meeting/conversation engagement"

What do you like best about Gong? I can be fully present in each meeting conversation versus worrying about missing important details by not taking notes the whole time. I can be more present because Gong allows me to go back and watch my video meeting again Or us the transcript to go straight to the meeting portion I need to revisit. What do you dislike about Gong? There is really nothing I dislike. However, I do wish the audio-text transcription was a bit more accurate. Sometimes the ...

"Gong Review | Must Have"

What do you like best about Gong? The power to understand others' approaches as a salesman watching them after the fact helps with my learning. Further reviewing my own processes has improved my objection handling :) What do you dislike about Gong? At Time it can log me out and Ill need to ensure I check back in for my upcoming calls to be recorded, No other problems with the Tool. What problems is Gong solving and how is that benefiting you? Not seeing others pitch in a sales environment ...

"Gong is an extremely beneficial tool for any organization looking to increase sales performance"

What do you like best about Gong? Not only does Gong record your conversations, but it provides metrics that you can go back and review to analyze how the conversation went, who talked more, and also highlights key points from the conversation! What do you dislike about Gong? There isn't much that I don't like about Gong, but if I had to pick something, you need to do a little digging to find the analytics/data/notes from your conversation. What problems is Gong solving and how is that ...

"It's a solid experience"

What do you like best about Gong? It makes it easy to find my calls and review them when I need information that was spoken about on the call. What do you dislike about Gong? I want the capability to have the transcript of the call in a readable form rather than it play alongside the call. What problems is Gong solving and how is that benefiting you? I am solving the problem of knowing what conversation was had with a customer. The tool makes it easy to follow up with the proper documentation.

"Great tool for everyday reps!"

What do you like best about Gong? Taking up to 6-7 client calls a day, Gong has been an amazing tool for notetaking and a great way to reference client calls and sentiments after the fact. What do you dislike about Gong? The tool's real power comes from how management utilizes the tool and doesn't give as much power to the typical user. What problems is Gong solving and how is that benefiting you? Note taking and being able to easily reference client calls for action items.

"Great platform for improving your Sales teams performance"

What do you like best about Gong? I think that recording each call is helpful since you don't have to rely on note-taking anymore to make sure you have gotten everything on the call. I also will say that the statistics are awesome, like the talk ratio! What do you dislike about Gong? I don't have any real issues with the platform. I think there is a lot to play with in terms of settings. My only gripe is that you have to get very specific with the trackers. Meaning you need to add a lot of ...

"Gong is extremely useful when the right time is taken to use features available"

What do you like best about Gong? You can track every word of a call from your own, to the person you are communicating with. Its very useful when hashtagging topics and filtering through calls overall. Other unique features give you the ability to view topics inside the call from pricing to POS integration. What do you dislike about Gong? It can take some time for calls to catch up to current time, many times the UI is days and days behind which can often be very problematic unless you ...

"GONG saves my time!!!"

What do you like best about Gong? If I have a meeting with a client today, GONG sends an email to me that morning with what I discussed on my last call with them so I can add it to the agenda, if required. I don't have to listen to the call or pull up previous emails/notes. This saves a lot of my time. What do you dislike about Gong? There is nothing missing in the product but GONG can improve a bit for decoding the exact words in transcript. I find the transcript feature is pretty useful ...

"Incredibly useful"

What do you like best about Gong? I love that Gong allows me to see points of interest, the transcript as well as listen to the calls that I make whenever I want. This allows me to review them, gain insight on how I can better improve, and submit the calls to my peers to receive their feedback as well. What do you dislike about Gong? I wish that the transcript were a little more accurate as it can quite often confuse words that I said for others which leads me to have to decipher what I ...

"An efficient way to get feedback and learn from your colleagues"

What do you like best about Gong? I love how we can see a transcript of our call and ctrl+f to search for terms. I also like the ability to organize calls via dedicated hashtags. I also like how we can listen to other more experienced reps' calls. Gong has been particularly helpful in overcoming the multitude of objections we face on a day to day basis. I really like the color coding of the different segments of the calls, like "price" and "small talk." I think these things make for a more ...