Gong Reviews in August 2026: User Ratings, Pros & Cons

"The best call review/sales coaching tool I have ever used"

What do you like best about Gong? I like how Gong separates the call out by person talking so you can easily skip to the sections of the call you need to listen to again. I also like the comment feature where you can tag people in a comment at a specific time during the call so you can be surgical with your coaching. It's been very helpful to coach my BDR as we target accounts together. What do you dislike about Gong? The transcribing software could use some work, it is inaccurate and ...

"Best Sales Enablement Resource"

What do you like best about Gong? Gong is great for understanding areas of improvement. It's excellent for notetaking and listening to your peer's calls. What do you dislike about Gong? I'd like to better understand what Top Performers are doing or have Gong interact during live calls (ie: push notifications, alerts, suggestions). Recommendations to others considering Gong: Learn how to use the platform and then become a better sales rep. What problems is Gong solving and how is that ...

"Told all my friends"

What do you like best about Gong? Transparency for all users. It is amazing What do you dislike about Gong? There is nothing to dislike, actually im learning the system and will be able to give more info soon. Recommendations to others considering Gong: I will have more data after a certain amount of use. too early at the moment What problems is Gong solving and how is that benefiting you? Team camaraderie and transparency delays.

"Great asset for new employees"

What do you like best about Gong? I enjoy the ability to go in and listen to calls for training purposes. It's a great asset, especially during the holiday season when business tends to slow down. It's also a great tool to be able to go back and self-review calls to see where there are areas of improvement in your own performance. What do you dislike about Gong? I understand why Gong does not record numbers said during conversations, but it can complicate things sometimes. Otherwise, I have ...

"Gong helps to stay on top of the work"

What do you like best about Gong? High quality transcription and tooling for the data-driven analysis What do you dislike about Gong? I'd like to see video and transcription side by side (like in Avoma) What problems is Gong solving and how is that benefiting you? Keeping track and analyzing of customer success calls

"Best Sales Tool EVER"

What do you like best about Gong? Being able to go back to a customer call and review not only how you performed as a sales rep, but how the customer responded to specific questions without having to take notes while they are speaking and hope you capture it all. What do you dislike about Gong? Sometimes it is slow to load or pauses mid view. What problems is Gong solving and how is that benefiting you? Not needing to take notes mid call, being able to watch other rep's videos to ...

"Love it for internal sharing, personal improvement and coaching opps!"

What do you like best about Gong? I love the breakdown of stats and where I can improve (e.g. patience). What do you dislike about Gong? There is SO much data and so much on the interface that it sometimes feels overwhelming. But I've learned to just focus on one thing at a time. What problems is Gong solving and how is that benefiting you? How to be a better seller. How to remember all my CTAs.

"Love it for internal sharing, personal improvement and coaching opps!"

What do you like best about Gong? I love the breakdown of stats and where I can improve (e.g. patience). What do you dislike about Gong? There is SO much data and so much on the interface that it sometimes feels overwhelming. But I've learned to just focus on one thing at a time. What problems is Gong solving and how is that benefiting you? How to be a better seller. How to remember all my CTAs.

"Great for time management and organization!"

What do you like best about Gong? I like how it keeps track of the conversation for you. It allows you to focus on the customer and worry about taking notes later. It will enable the conversation to flow naturally! What do you dislike about Gong? I don't like how it gets words wrong in the scripted view. It doesn't make sense at times, and you have to make an effort to understand what it means. This could be done better. Recommendations to others considering Gong: If you talk to people for ...

"Solid tool for all sales professionals"

What do you like best about Gong? Keyword search on audio and video, allows you to recall specific areas in your presentation. Not only is this beneficial for training your team, but it also enforces accountability. What do you dislike about Gong? Nothing that I have found yet. Extremely beneficial for training. What problems is Gong solving and how is that benefiting you? Sales training, costumer interactions, and accountability for employees.