Gong Reviews in August 2026: User Ratings, Pros & Cons

"Amazing call recording software"

What do you like best about Gong? I absolutely love gong. Having recently started at a new company Gong has been extremely easy to adopt. It has been incredibly useful for training as I can easily search previous calls using a whole range of filters and the breakdown of the call recording means it's easy to navigate to the parts I need. What do you dislike about Gong? I haven't experienced any downsides to using Gong yet. So far it's been incredibly easy to use. Recommendations to others ...

"Great place to get clients voice (from recorded calls)"

What do you like best about Gong? the way i can filter my research and get the transcript. is more than a sales tool, is a great product tool What do you dislike about Gong? navigation btw recorded call could be smoother but I don't dislike it What problems is Gong solving and how is that benefiting you? I'm from product, I can't chat with all clients but I can go to gong and get the calls with the topics I need to know more. I great to have direct voice of customer

"Amazing way to review calls."

What do you like best about Gong? Ease of use. It is simple to search calls by user by also by words and phrases which I find very helpful. Also, being able to listen to calls I have had and pick up on details I may have missed is priceless. What do you dislike about Gong? Nothing that I have found yet. So far Gong has met all of my needs and expectations. What problems is Gong solving and how is that benefiting you? Training and missed info. I can listen to more tenured rep go through ...

"Great tool for coaching and self-evaluation"

What do you like best about Gong? - Reviewing own calls: listening to what type of questions I asked, what the responses were from my clients. - Reviewing calls of colleagues: find out how they do their calls and learn from it. What do you dislike about Gong? - The intensity of options available to you. I think I only use 10% of everything GONG has to offer and therefore it feels like I'm not utilizing in the best way possible What problems is Gong solving and how is that benefiting ...

"Great tool for coaching and self-evaluation"

What do you like best about Gong? - Reviewing own calls: listening to what type of questions I asked, what the responses were from my clients. - Reviewing calls of colleagues: find out how they do their calls and learn from it. What do you dislike about Gong? - The intensity of options available to you. I think I only use 10% of everything GONG has to offer and therefore it feels like I'm not utilizing in the best way possible What problems is Gong solving and how is that benefiting ...

"Gong is fantastic!"

What do you like best about Gong? Transcripts of all calls are delivered with a break up of each and every speaker! What do you dislike about Gong? Setting up personalized notifications is not simple Recommendations to others considering Gong: Use the speed function What problems is Gong solving and how is that benefiting you? As a sales architect team member I must review calls and learn from what was working

"Gong"

What do you like best about Gong? I like that i can record my zoom calls and then use them as a training platform for myself. I also can listen to coworkrs. What do you dislike about Gong? I cant find zoom calls the same day. I have to wait a couple days for a video to upload. What problems is Gong solving and how is that benefiting you? Ability to record calls and zooms. This allows for easy pull up of calls and zooms to keep myself accountable.

"Gong is my best friend in all Operational and Business way."

What do you like best about Gong? That I can see all the information gather that I can't see in Salesforce and Outreach What do you dislike about Gong? Nothing. Everything is perfect with Gong What problems is Gong solving and how is that benefiting you? Follow Up in tasks that Outreach sometimes doesn't capture in Salesforce.

"Transparency and Education"

What do you like best about Gong? Gong allows the entire company insight into our clients' needs. They no longer have to take our word for it or rely on anecdotal evidence. We can ramp new salespeople in a fraction of the time while freeing up our existing team. What do you dislike about Gong? Nothing as of now. There have been improvements in the transcript functionality which has been a win for us. What problems is Gong solving and how is that benefiting you? We reduced Onboarding and ...

"Fantastic Call Recording Tool"

What do you like best about Gong? In today's remote environment where every meeting is a teleconference, the ability to record the meeting is essential. Gong makes it super easy to record the call and provides an intuitive interface to go back and listen to the recording where you can listen to the specific participant, fast forward, and rewind. It shows the percentage of time each participant was talking, which provide a great opportunity to fine-tune one's "air time" and be a more ...