Gong Reviews in August 2026: User Ratings, Pros & Cons

"I didn't know much about gong before, but after using it and getting use to it, I absolutely love it"

What do you like best about Gong? I like how you can view others calls as well as your own. I like the the filter is so diverse as well. What do you dislike about Gong? It can be somewhat confusing at first if you don't have anyone to explain it to you. What problems is Gong solving and how is that benefiting you? It is helping me understand where I didn't cover in a call and where my weak points are when talking to new clients.

"Learning and coaching"

What do you like best about Gong? I love Gong! You are able to go back and listen and learn. You can also send this to your manager and have him listen and provide feedback. Management can not be on every call so, the fact that I can send them a call that has been recorded so they can help me get better is amazing! We have taken this a step further and posted FIRE calls on our slack channel so the company can learn from our best and hone their skills. What do you dislike about Gong? I don't ...

"Great tool!"

What do you like best about Gong? Gong made it easy to do things like "shadowing" during pandemics. What do you dislike about Gong? I spend lots of time hearing calls. Nothing wrong with the tool. It's awesome! What problems is Gong solving and how is that benefiting you? Shadowing, learning from peers, product training.

"Gong is Great!"

What do you like best about Gong? I like how they remind me to do action items. What do you dislike about Gong? I wanted to search my calls through specific dates. Not sure if you can do that yet or if I just couldn't find that setting recently. What problems is Gong solving and how is that benefiting you? I can review my calls easily. See when I am talking vs the prospect client. I can't do that in Salesloft.

"This is a best in class tool for Account execs and sale mgt"

What do you like best about Gong? The way that Gong identifies actions in the recrding for follow up What do you dislike about Gong? Nothing! It is a complete solution which provides deep insight into sales calla Recommendations to others considering Gong: Besides helping the attendees have a record of the meeting along with identifying actions, I use Goong with new employees so they can experience our sales calls and demos What problems is Gong solving and how is that benefiting you? With ...

"Excellent product"

What do you like best about Gong? easy to train new hires and share information/tips, to coach, to bring awareness to leadership about customer needs. What do you dislike about Gong? the site is a little clunky and not easy for team leaders. What problems is Gong solving and how is that benefiting you? training our staff quickly and sharing ideas.

"Ok"

What do you like best about Gong? Timelines are handy to navigate when you are listening the recording What do you dislike about Gong? It's a bit expensive might be not affordable for small companies What problems is Gong solving and how is that benefiting you? The sales team has many calls with customers, but I, as a PM, cannot always be present. Recordings and text transcripts are the best solution

"Very Helpful"

What do you like best about Gong? I like that gong will transcribe notes for me so I can be more engaged with customer during our conversations and I am able to listen to my peers calls for learning purposes. What do you dislike about Gong? I dislike that it does not automatically add to my gong meeting in my calender anymore. What problems is Gong solving and how is that benefiting you? I am able to use gong to tweak my messaging and learn what questions I could have asked that i didnt to ...

"Great software for improving on your calls"

What do you like best about Gong? I think the fact that it has transcripts for the calls makes it easy to digest and listen to the calls. As well as, having to see the metrics on each aspects of the calls allows the team to better understand which parts and where they need to improve on. What do you dislike about Gong? Honestly, it's not Gong's fault that most calls are not recorded in some states. What problems is Gong solving and how is that benefiting you? The fact that we can listen to ...

"Review of Gong"

What do you like best about Gong? The scorecards are great for giving my AE's feedback immediately after a call; that way, the input and contents of the call are fresh. What do you dislike about Gong? How long it can be to rewatch an entire call. Sometimes the 1.5x helps, but it is still time-consuming. Real-time feedback would be fantastic to have. Recommendations to others considering Gong: Feedback during a call/ ability to provide analytics in realtime What problems is Gong solving and ...