Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong Truly Helps!"

What do you like best about Gong? Looking at past meetings to see how I can better position myself for my next call. What do you dislike about Gong? Being recorded, but I'll get over it! It's definitely taking some getting used to. Recommendations to others considering Gong: Purchase it! It truly does help. What problems is Gong solving and how is that benefiting you? I'm able to remember more from meetings, as well as gain insight on customers.

"Great for Review"

What do you like best about Gong? I really appreciate being able to send call links to colleagues and the level of accuracy in the transcripts. What do you dislike about Gong? I'd like to explore integrations more. It would be interesting to compare and contrast syncing Gong to Outreach rather than using Kaia. Recommendations to others considering Gong: Take a look at their university, it's very comprehensive! What problems is Gong solving and how is that benefiting you? I'm able to track ...

"Amazing recording and analysis tool, game changer for Sales and CS"

What do you like best about Gong? First of all, our CSM, Chip, is amazing. So on top of helping us and getting things set up just right. Secondly, the call recording is fantastic and reliable. The interface to review calls and leave notes is awesome as well. Transcription is good, ability to send specific times in a call is great, and the notes are excellent for call review sessions. Finally, being able to set up keyword alerts for management is a huge win as well as the automated "to do" ...

"Highly recommend for other product marketers"

What do you like best about Gong? easy access to every single sales call - this has been immensely helpful in identifying common consumer pain points as we have looked to update our messaging based on target personas What do you dislike about Gong? none, Gong meets all my needs. Great product. What problems is Gong solving and how is that benefiting you? messaging updates, tracking common pain points for target personas, objection handling

"Recommend it to everyone I can"

What do you like best about Gong? Having a recording of the call that includes video, slides, and transcription that I can share internally and with my customers is priceless. GONG makes it happen without much effort on me. When I setup a call, I instantly know that GONG will be working to record my commitments and keep me current with my customers. What do you dislike about Gong? I dislike the sound of my own voice. If GONG could change that, I'd be grateful forever! On a more serious ...

"Essential Sales Tool - Once You Start Using Gong You'll Never Go Back"

What do you like best about Gong? There is value for everyone. Reps have better conversations by being able to focus on the prospect/customer and LISTEN, refer back to the conversation for better follow up, and identify open questions, opportunities for improvement, product requests, etc. that can easily be shared for input, feedback, etc. Managers get better deal insights and coaching opportunities. Execs get better visibility and better insights across the team. Cross-functional teams get ...

"Gong helps sales teams gain more insights and learning opportunities than ever!"

What do you like best about Gong? I love how I can record and listen to my calls as well as listen to teammates, as well. We can share our best demos with the team to learn from each other and listen to our own conversations with customers in case certain action items or tidbits were missed. Gong goes as far past to analyze every part of the call to provide insights and suggestions as well! It's a game-changer for how sales reps learn and improve their conversations. What do you dislike ...

"Self-Learning, Insightful"

What do you like best about Gong? Happy to hear so many sales professionals bring valuable inputs to the platform through their pitches. What do you dislike about Gong? Nothing as of now. Maybe I would be happy to see people from my country share their pitches here. What problems is Gong solving and how is that benefiting you? My problem of active listening, cognitive thinking with a lot of patience. I usually rush to answer and that has improved over the time hearing other sales folks.

"Great experience"

What do you like best about Gong? Great experience using Gong, especially different people separate audio formats availability. What do you dislike about Gong? Nothing as of now. Easy system access and good functionality. What problems is Gong solving and how is that benefiting you? Used in accessing recorded meetings which further helps in different internal tools.

"Gong helps sales teams gain more insights and learning opportunities than ever!"

What do you like best about Gong? I love how I can record and listen to my calls as well as listen to teammates, as well. We can share our best demos with the team to learn from each other and listen to our own conversations with customers in case certain action items or tidbits were missed. Gong goes as far past to analyze every part of the call to provide insights and suggestions as well! It's a game-changer for how sales reps learn and improve their conversations. What do you dislike ...