Gong Reviews in August 2026: User Ratings, Pros & Cons

"Really amazing sales tool, that should be first to get for any sales org."

What do you like best about Gong? Love the ability to easily go over a sales call and review it. See how long each speaker has spoken for. And content they provide is great for learning. The mobile application is great to use when in the car or at the gym. What do you dislike about Gong? Sometimes the transcript is not that accurate and to highlight a snippet could be confusing if you don't know how to do it. What problems is Gong solving and how is that benefiting you? Sales call analyzing ...

"A great tool for Sales teams"

What do you like best about Gong? Gong is a simple to use tool that has helped our sales teams better themselves. It also gives us an opportunity to track specific calls that mention specific keywords making it easier to find the calls we need. The call breakdown analysis are incredibly helpful to see how much we're allowing the prospect to talk, vs how much we're talking. It even breaks it up based on the topic of each part of the conversation. What do you dislike about Gong? Could ...

"Been a gong user for over 2 years, hasn't let me down once"

What do you like best about Gong? I work as a CSM, and I have gong in all of my training for easy recording and distribution for follow-ups. This way, I can deploy previous trainings to new users, and use my time more strategically. What do you dislike about Gong? I feel like the search for historical recordings could be a bit better, but I strategically use naming conventions to improve my search results. Recommendations to others considering Gong: I would recommend this to companies who ...

"Easy to use, great tool for listening to calls."

What do you like best about Gong? The ease of use is essential for tools like these. Gong is the best i've used. What do you dislike about Gong? Sometimes it may take awhile for calls to upload to Gong. What problems is Gong solving and how is that benefiting you? I'm fixing a problem I'm having with talk time with people.

"I'm happy with the product, I find it to be very useful"

What do you like best about Gong? Being able to focus on a specific speaker What do you dislike about Gong? Sometimes the transcript isn't doing great, but that usually end up in good laughs What problems is Gong solving and how is that benefiting you? Sharing calls with team members who are unable to join due to time difference

"Very helpful"

What do you like best about Gong? QA feature is very useful. Appreciate that it breaks down call. What do you dislike about Gong? Busy homepage makes it harder to navigate Recommendations to others considering Gong: Really advances and user friendly What problems is Gong solving and how is that benefiting you? Quicker QA

"How did we live without it all this time?"

What do you like best about Gong? It takes the recording of your meeting to a whole new league. The timeline lets you jump to the parts where the important speaker speaks. The automatic translations help you jump to the most important moment of the conversation. What do you dislike about Gong? The automatic translations are cute but could be more accurate. What problems is Gong solving and how is that benefiting you? As a product manager, discovering problems by our customers is ...

"using gong on my everyday work follow has given me great advantages"

What do you like best about Gong? two way listening and recording allows me to recall specific information What do you dislike about Gong? Not being able to attach gong to note or clips within SF What problems is Gong solving and how is that benefiting you? HAVE NO PROBLEMS with the next work two way listening and recording allows me to recall specific information

"Critical tool for product GTM, Sales/CS Training, and customer centricity!"

What do you like best about Gong? Our AE, CSM & supporting contacts were incredibly helpful throughout the process! What do you dislike about Gong? Nothing!! Like, literally nothing. Props to John Richards especially! Recommendations to others considering Gong: Identify your company-level vision, strategy, and goals before purchasing Gong. The AE / CS contacts are great about developing them and building out an instance to achieve desired results, but having a foundation is incredibly ...

"Gong helps me review my calls and meet the customer exactly where they're at"

What do you like best about Gong? Love the transcription feature. I can easily search through what the customer has said, re listen to calls, make sure I'm accurately refelcting the next meeting based on what's most imporant to the customer and nothing gets lost in translation What do you dislike about Gong? I only dislike that my whole sales team hasn't adopted Gong simply becuse of the lack of google integration What problems is Gong solving and how is that benefiting you? No need for ...