Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great Sales Tool"

What do you like best about Gong? I love that my calls are recorded and transcribed. This allows me to be more fully engaged with my clients during the call and not furiously trying to capture everything in my notes. I can always go back and scan through the transcript (or use search) to find key points in the conversation. What do you dislike about Gong? Nothing. It's a complete platform I enjoy using. What problems is Gong solving and how is that benefiting you? Being more present with ...

"Great tool for organizing calls/emails"

What do you like best about Gong? Gong keeps a record of all calls and emails between you and a client, and organizes it by client name. I get a lot of information very quickly in meetings, so if I didn't have Gong, I would probably miss quite a bit of it in my notes. It's also a good tool for transitioning from the sales process to implementation. I can listen to the sales calls and see exactly what was promised, and what the client is looking for. What do you dislike about Gong? If you ...

"Great Tool for Managers"

What do you like best about Gong? Since we are no longer in the office, Gong helps me stay connected with my team. I can spend time listening to calls; I like to use the speed up option to review faster. I can provide authentic coaching to my team with specific examples. What do you dislike about Gong? No real concerns at this point. I get a daily summary of my team's calls, can search by client or rep. All good! What problems is Gong solving and how is that benefiting you? This tool helps ...

"So helpful in a virtual sales environment"

What do you like best about Gong? Gong has been great to listen to team member's calls to learn new product pitches, how to handle objections and move a deal along. What do you dislike about Gong? Nothing I would change so far, it's been a great tool What problems is Gong solving and how is that benefiting you? It's great to go back and listen to my calls so I can focus on my prospect and not on taking notes. I've become a more active listener and the conversation flows better

"Easy to use"

What do you like best about Gong? I like the script function. It helps me get an overview of the call even when I don’t have time. What do you dislike about Gong? The script quality (Japanese) has some room for improvement. What problems is Gong solving and how is that benefiting you? Call skill transferring among peers.

"Great platform, consistently delivers on promise and continues to improves"

What do you like best about Gong? Gong seamlessly integrates into our workflow and tech stack. The deal analytics and recordings are invaluable for not only our revenue organization but also account management and exec leadership What do you dislike about Gong? It requires a lot of time to build out to its' full capacity. Adding trackers, filters, folders, etc can be an arduous process and if you're a small company, this makes it challenging to get full stickiness Recommendations to others ...

"I love collaboration."

What do you like best about Gong? I love how the Listen In feature allows me to collaborate with my coworkers without having to join a zoom meeting which can be come crowded and overbearing for potential clients What do you dislike about Gong? User Interface isn't the most intuitive. What problems is Gong solving and how is that benefiting you? Collaboration becomes so much easier, as well as organization of previous recordings

"Phenomenal tool"

What do you like best about Gong? Statistics, helps me adjust my calling skills. Get to spend time with my manager reviewing calls I made to critique and refine. Get to listen to other coworker's calls for help and advice! What do you dislike about Gong? At the moment I haven't experienced any negatives! I love Gong! Recommendations to others considering Gong: Get it! What problems is Gong solving and how is that benefiting you? Cold calling skills/ability. Outreach skills, Patience, ...

"Amazing calling tool"

What do you like best about Gong? Listening to others calls, the search ability. What do you dislike about Gong? The stats aren't always right and don't always help. What problems is Gong solving and how is that benefiting you? Issues with my pitch, things I'm doing wrong and things I'm doing right, it's helping to fine tune my pitch. I use it daily. So glad I am able to perfect my pitch using it!

"Sharpen your blade with Gong"

What do you like best about Gong? Gong is an effective tool that provides customers and presenters with valuable insight into their shared interactions. What do you dislike about Gong? Artificial intelligence can provide feedback on patterns within a specified user's calls and suggestions on improving those patterns with more effective alternatives. An example of this would be for a presenter that uses the um sound often. Gong could identify that usage as a potentially negative trend and ...