Gong Reviews in August 2026: User Ratings, Pros & Cons

"Gong helps everyone learn from one another!"

What do you like best about Gong? I love how you can add comments and annotate how a call went. I enjoy that you have access to everyone's calls so you can review what you feel you need. What do you dislike about Gong? I don't have any pertinent dislikes currently. What problems is Gong solving and how is that benefiting you? I solve my talk track problems and use others' conversations to help me hone my style.

"Gong is more than a recording of a call"

What do you like best about Gong? Reflecting on calls and using the transrcipts for accurate notes What do you dislike about Gong? nothing - the stats, the suggestions etc are all helpful What problems is Gong solving and how is that benefiting you? No problems Accurate note taking and feedback on calls that I wouldn't pick up on myself

"Vey easy, simple and valuable"

What do you like best about Gong? I like how I can listen back to my calls and utilize the features given to identify the weak points in my calls. It picks up filler words and other words that would allow me to identify the issues that need to be talked about in the calls. What do you dislike about Gong? At times, it seems not to log all of my calls. Also, it takes a little time for my calls to be annotated to identify the points. Therefore, I would like it to be a little faster, but all in ...

"Gong has been great for follow ups!"

What do you like best about Gong? I love being able to go back and listen for things I could have missed when taking the initial notes during the call. What do you dislike about Gong? There isn't really anything to notate that I don't like within Gong. What problems is Gong solving and how is that benefiting you? I am able to see when I talk too much and need to pull back and listen to customers more. The talk track at the bottom of the call is very useful for that.

"Great software for sales teams"

What do you like best about Gong? Ability to review calls and share those calls with colleagues. Gong makes it very easy to identify and skip through calls to find the most relevant information for coaching or reviewing calls. What do you dislike about Gong? I don't have a lot of dislikes, sometimes it can be a little bit hard to find calls that you're looking for. What problems is Gong solving and how is that benefiting you? Mostly being able to find calls and make them useful. Beforehand ...

"Makes us better at selling"

What do you like best about Gong? I love how we can analyze our talk ratio and share calls among colleagues. Also, the user interface is smooth and trouble-free for a quick call review during work. What do you dislike about Gong? The thing I dislike the most about Gong is it could have come sooner for us to listen, learn, and ultimately become better at providing best possible customer satisfaction What problems is Gong solving and how is that benefiting you? The problems I am solving now ...

"Must have !!!"

What do you like best about Gong? Data and analytics that are captured on each call What do you dislike about Gong? Nothing at all ! This tool does everything that I need it to do Recommendations to others considering Gong: Go for it - gold standard in the industry What problems is Gong solving and how is that benefiting you? Sales training, call coaching, call sharing

"Excellent platform for sales-based employers"

What do you like best about Gong? The platform is sleek, easy to use and can be loaded quickly. It lets you review personal, team-based, and company-wide levels. What do you dislike about Gong? Gong is very useful but isn't as integrated as I would like for it to be. What problems is Gong solving and how is that benefiting you? Gong allows me to learn from my mistakes and grow as a salesperson. Growing is always a huge part of sales and customer service.

"I love Gong for reviewing calls and searching for keywords."

What do you like best about Gong? Searching for keywords, being able to work on cutting down on filler words. Also love the feature of seeing what percent of the conversation I talked versus the prospect. What do you dislike about Gong? I haven't found anything that I dislike so far. Recommendations to others considering Gong: none What problems is Gong solving and how is that benefiting you? I'm cutting down on filler words. Reviewing what keywords are being used by myself and the prospect

"Easy to use"

What do you like best about Gong? I like the script function. It helps me get an overview of the call even when I don’t have time. What do you dislike about Gong? The script quality (Japanese) has some room for improvement. What problems is Gong solving and how is that benefiting you? Call skill transferring among peers.