Gong Reviews in August 2026: User Ratings, Pros & Cons

"Very easy to use and truly helps with getting better."

What do you like best about Gong? UI very well done better than what we were using before. What do you dislike about Gong? Nothing. The app does what it is supposed to do. What problems is Gong solving and how is that benefiting you? Breaking down my calls and having my team chime in.

"Gong is a MUST HAVE"

What do you like best about Gong? Gong allow you to digest video calls in a way that is easy to use and incredibly value. I love the UI/UX. It's super easy to use and has a ton of data. What do you dislike about Gong? There's nothing I dislike. The only annoyance is I have to login every time I visit the site. What problems is Gong solving and how is that benefiting you? I'm in sales so I use it to revisit calls, share recordings with clients and feedback for getting better.

"Gong makes me a better account executive!"

What do you like best about Gong? Hugely time-saving! I don’t have to take notes like I used to, and I can watch how others on my team conduct calls so that I learn from how they do things. I also love that it allows me to have the precise language that my prospects use, so I can integrate that back into future communications and ensure we're really aligned. What do you dislike about Gong? Honestly I can’t think of any downsides. Recommendations to others considering Gong: Make use of ...

"BDR Training"

What do you like best about Gong? I love that I can go in and listen to my and my coworker's calls. This helps me think about what I could have said differently. What do you dislike about Gong? There's not too much that I don't like. It's a simple tool to use for training. What problems is Gong solving and how is that benefiting you? It helps with note-taking because you can easily pause the recording and write down important points. This is helping with future calls.

"Accessible, efficient video recording tool"

What do you like best about Gong? Love being able to find my past calls easily and access them without having to search for long periods of time. The video quality is wonderful and doesn't buffer, like some other call recording tools I've used. What do you dislike about Gong? Nothing comes to mind immediately. The little voice in the beginning of the call regarding the recording being used for training purposes can be a little distracting. What problems is Gong solving and how is that ...

"Best Way to Get Better at Sales"

What do you like best about Gong? The ability to breakdown a call in so many ways. You are able to focus and work on any part of your sales pitch easily. What do you dislike about Gong? Right now, I don't think I have any dislikes. What problems is Gong solving and how is that benefiting you? I am able to really work on my discovery and buying process by breaking down my call and others on my team.

"Amazing business intelligence"

What do you like best about Gong? Our team love using Gong to share interesting customer insights to improve our product development and marketing strategies. What do you dislike about Gong? Nothing so far. Everything is going really well. Recommendations to others considering Gong: Just give it a go, it's easy to learn. I haven't needed any help. What problems is Gong solving and how is that benefiting you? Being able to tag our team in calls instantly saves us from having to write down ...

"Ground breaking"

What do you like best about Gong? What is there not to like? For anyone engaging with clients, Gong provides the ultimate source of truth. Monitoring reporting and analytical capabilities are second to none as conversations can be tracked by theme/subject in real time. Gong is a must-have tool for any serious organisation. The bigger question is - how did we live without it? What do you dislike about Gong? Absolutely nothing at all. Gong is a fantastic service that is an essential ...

"A Must Have for Sales Development"

What do you like best about Gong? Gong offers many valuable features essential to the growth and development of sales professionals. What stands out to me most is the ability to internally review your call recordings with team members and managers to obtain constructive feedback. The sentiment analysis breakdown is a standout feature as well! What do you dislike about Gong? Honestly, I haven't found any feature missing or needed since I've began utilizing Gong over 3 years ago. What ...

"Love it!"

What do you like best about Gong? Can go back and play the recordings and listen to parts that matter most for the purpose and can selectively see which people spoke at what times and can move back and forth. Helps in knowledge sharing and collaboration within and across teams. What do you dislike about Gong? I am actually satisfied with this product and have no complaints :) What problems is Gong solving and how is that benefiting you? From the marketing point of view, I can view customer ...