Gong Reviews in August 2026: User Ratings, Pros & Cons

"Great Platform!"

What do you like best about Gong? Gong is great for staying on top of all of your deals as well as improving your pitches. The stats they provide are a great way to track engagement and improve your processes. What do you dislike about Gong? This platform includes everything I use. The only thing I would say I "dislike" is it took our team a bit to fully learn all of the capabilities. What problems is Gong solving and how is that benefiting you? We are trying to improve our sales process. ...

"No need for notes anymore!!"

What do you like best about Gong? I can really listen to customers and not worry about getting all the call details written down. It's really easy to finish a call, go into Gong and then review the call by referring to the audio or the transcribed script. It's a piece of cake to refer back to customers' feedback now. What do you dislike about Gong? At the moment, there are no cons. The tool is very user-friendly, and it requires minimal training to get up to speed. What problems is Gong ...

"Great tool for capturing call recordings"

What do you like best about Gong? The ability to search for specific call recordings. Additionally how the data is captured within each video is very helpful. Lastly, the tracks at the bottom of the video help identify what content is being stated within; easy way to skip to the important details if needed What do you dislike about Gong? I haven't come across anything that I'd say I dislike. The only point I'd make (and this is out of my personal control) is that some of the settings are ...

"Amazing Tool!"

What do you like best about Gong? Love the ability to record calls but also being able to have coaching along the way as well. What do you dislike about Gong? If there is anything to dislike it would be some of the organization of calls, but maybe that is due to certain orgs. What problems is Gong solving and how is that benefiting you? Learning on different calls and being able to share recorded calls with clients.

"Very useful for reviewing any notes that may have been missed"

What do you like best about Gong? Recorded calls being sent via email shortly after meetings take place. What do you dislike about Gong? Customer is aware of recordings, which makes them uncomfortable at times due to privacy concerns. What problems is Gong solving and how is that benefiting you? 1) Ability to reference discussions 2) Evaluate what went well and what to improve in the future

"Can't work with out it"

What do you like best about Gong? When you rin back to back meetings listening is more importnant then note taking however the details can get lost in the conversation. I love Gong as it lets be in the moment with a customer or team member and allows me to go back for the details. What do you dislike about Gong? I wish adding the gong invite was easier, often times the app does not insert itself into zoom or google calls conferences and I miss adding gong at the time. It can give me a sense ...

"Why I like Gong as a Sales Person & Enablement."

What do you like best about Gong? I really have found Gong to be super helpful and useful as a Salesperson. I have worked in other organizations where there aren't any tools to record or analyze calls. Firstly, with the number of meetings I have per day, I can always go back and listen to snippets of important calls and prep for follow up calls with any customers. Additionally, when I forget to record a demo for a customer, It automatically does it, so I can always share the demos that I ...

"Very good service for reviewing calls, sharing feedback and training/coaching purposes."

What do you like best about Gong? The ability to go back and learn what was discussed based on the analysis of the conversation and words that were frequently used What do you dislike about Gong? None, as I don't have a frame of reference with other services similar to this one. What problems is Gong solving and how is that benefiting you? Asking deeper 2nd and 3rd level questions based on listening to my first round of calls

"Great tool for any org with an SDR team"

What do you like best about Gong? The simplicity of the integration is unreal. I didn't have to think about recording the call, uploading, or syncing my zoom with Gong. It's a huge time saver and a great way to view your teams calls. What do you dislike about Gong? No complaints so far. I do recommend having your organization's onboarding department do a tight 45 minutes - an hour enablement session, as it takes a while to get used to. What problems is Gong solving and how is that ...

"GONG Rocks"

What do you like best about Gong? Ability to highlight follow-up items and the transcription tool. What do you dislike about Gong? Notifications about $ at stake in the pipeline What problems is Gong solving and how is that benefiting you? Able to track conversations for robust client notes.