Gong Reviews in August 2026: User Ratings, Pros & Cons

"Amazing tool"

What do you like best about Gong? It has so many beautiful features like tagging adding to the library. Helps in kind of database creation for all the meeting happening. What do you dislike about Gong? QASA form is missing, it would be helpful if that is included as it would reduce the double work done by QA What problems is Gong solving and how is that benefiting you? transcript available tagging the team snippet creation library of calls

"Great tool for re-evaluating performance and sales training"

What do you like best about Gong? I just started a new sales position, and I love being able to go and "sit in" on other sales rep's previous calls, learn more about what our clients need, and great responses to questions I wouldn't of been able glean on my own volition. What do you dislike about Gong? I like reading the transcripts, but I don't like how it minimizes the video as much as it does. If they were able to add another view with a display under the full size video that would be ...

"LOVE IT!!!"

What do you like best about Gong? Being able to identify key words and pinpoint where they are said on the calls! What do you dislike about Gong? Sometimes the fast forward and rewind feature glitch. Recommendations to others considering Gong: GO FOR IT!!! What problems is Gong solving and how is that benefiting you? Being able to go back and review calls, see where I made a mistake, and correct them for the future.

"Unexpected delight"

What do you like best about Gong? -Ability to record meetings and track who has spoken at what time -Ability to share recordings across my organization -Ability to review different parts of the video - Usability What do you dislike about Gong? -It was a great experience. I guess the only thing would be to make Gong more incorporated with other tools such as Zoom -- it would be great to toggle between both platforms easily. Recommendations to others considering Gong: Gong is a great way to ...

"Best notes ever are the notes I don't even have to worry about taking"

What do you like best about Gong? The search bar feature so I can find key points of my conversation fast and easily without having to spend time reviewing the whole conversation or listening to full dialogues. What do you dislike about Gong? The only downside there's for me is that in the Spanish conversations the transcript is not as accurate as in English so there a need to spend more time manually analyzing the dialogue What problems is Gong solving and how is that benefiting you? For ...

"Helps our outbound sales team with trustworthy data"

What do you like best about Gong? Being able to have our calls/meetings/transcripts uploaded and organized by the deal/company. We use Gong integrated with Salesloft, Gmail and Zoom. What do you dislike about Gong? The only problem we had was that sometimes the calls were not uploaded automatically to the platform What problems is Gong solving and how is that benefiting you? Mentoring is much easier and it helps us foster our feedback culture, having a detailed view of how we are working as ...

"Great insights!"

What do you like best about Gong? I like the visibility that Gong gives me into calls that peers are having with current customers along with prospects. What do you dislike about Gong? I have only been using Gong with my team for a few weeks and have not come across any feature gaps yet. What problems is Gong solving and how is that benefiting you? I use Gong to listen to calls that my teammates have had. Because Gong records my calls, I no longer have to fuss around with Zoom recording ...

"I have been likeing this program it helps me be able to review my own calls and collaborate better"

What do you like best about Gong? The ability to listen to my own calls that were graded whenever I want What do you dislike about Gong? Noy much the previous program I had no involvement in so hard to compare Recommendations to others considering Gong: I would recommend trying it out as it is a straightforward program with an easy to use interface What problems is Gong solving and how is that benefiting you? Nothing I can note

"This is the best coaching tool for remote sales teams"

What do you like best about Gong? Having a library of calls to quickly onboard new talent into the business and timely sales call coaching What do you dislike about Gong? I have not run into anything yet that I do not like What problems is Gong solving and how is that benefiting you? Training at scale Automatic call notes for additional customer engagement Skills development through detailed coaching Pipeline measurement and forecasting

"Really handy tool-wish I had known about Gong earlier!"

What do you like best about Gong? Gong is seamlessly integrated into our calls so I don't have to remember to record before every meeting. There are so many times during a call when I think "thank goodness this is being recorded"! What do you dislike about Gong? It's a bit hard to search for calls and I wish there was a bit more organization on how recordings are displayed/ organized so we can easily find them. Maybe some type of tagging functionality? What problems is Gong solving and how ...