Gong Reviews in August 2026: User Ratings, Pros & Cons

"easy"

What do you like best about Gong? The feature I like the most about gong is the transcript. What do you dislike about Gong? It usually takes a long time for a call to upload What problems is Gong solving and how is that benefiting you? Self-learning, and I can learn from my past calls and collegescalls . furthermore it's a great Knowledge Management platform.

"Able to gage how effectively new hires are progressing"

What do you like best about Gong? Gong has been instrumental in being able to monitor effectively how my new hires in training are progressing and get acclimated in their talk tracks and comfortability level with products and services. Quickly identifies gaps and where I should most effectively spend my time with each team member. What do you dislike about Gong? if I pause a call and go back later to finish, it will not load and will have to start from the beginning. What problems is Gong ...

"The best sales knowledge tool"

What do you like best about Gong? Gong sends a daily email letting me know my upcoming calls so I'm on top of my game. What do you dislike about Gong? I don't dislike anything - Gong has truly thought of everything What problems is Gong solving and how is that benefiting you? I have a terrible memory - being able to see action items is essential

"I find Gong very useful"

What do you like best about Gong? To be able to listen in on calls that I did not attend and scroll thru to specific parts of the conversation. What do you dislike about Gong? I can't think of anything so far, it does everything I need. What problems is Gong solving and how is that benefiting you? To listen to calls I cannot attend, which I find extremely useful.

"Very efficient"

What do you like best about Gong? Saves me time, serves as a note taker and reminder for all things follow up What do you dislike about Gong? finding older calls can be a bit challenging What problems is Gong solving and how is that benefiting you? saves me time. I can be more focused on the call, as opposed to taking notes

"Favorite tool for my job"

What do you like best about Gong? Gong is very easy to use and has a nice interface. I mainly use it to send calls to my clients and to review my notes and action items internally. What do you dislike about Gong? Sometimes the script of the recording is a little buggy, and does not capture accurate dialogue. Recommendations to others considering Gong: Makes being client facing so much easier What problems is Gong solving and how is that benefiting you? Is so helpful to review calls to see ...

"Great Training Tool"

What do you like best about Gong? I really like how easy Gong has made my onboarding at my new job. It's great to have access to recordings of my team members calls and my own calls to continue to grow my skillset! What do you dislike about Gong? Nothing yet. If anything, the only thing I can think of is the "announcement" at the start of the call. I haven't been in Gong long enough to know if there is a way to turn the volume down on it. But honesly nothing so far. Recommendations to ...

"Excellent platform!"

What do you like best about Gong? I love how easy it is to manage. The insights are fantastic and I love how it can provide valuable insights not only for sales, but also for marketing and product development. What do you dislike about Gong? The deals tab is great but it has not been extremely useful so far. Also, it would be great to be able to identify speakers for audio/video that I manually load to the platform. What problems is Gong solving and how is that benefiting you? We are ...

"Gong Beta Review"

What do you like best about Gong? I like how visual the deal tracking is on gong. It took some getting used to because I've never used anything similar but it's been nice to have visual represntation of activity. What do you dislike about Gong? I do not like how "next steps" are not prompted tasks. If there were a task function (similar to HubSpot Sales in UI) that prompted the user to send an email or check status on a project, that would be great. What problems is Gong solving and how is ...

"Complete Game Changer"

What do you like best about Gong? Talk track metrics, ease of onboarding and deal cycle/timeline review (previous prospect history and current cycle insights). I truly do not know how I onboarded in any sales role previously without Gong. It is still essential to my day-to-day as an Enterprise sales rep and saves an incredible amount of time when researching, pitching and closing deals. What do you dislike about Gong? There could be more connection points to other tools in our tech stack, ...