Gong Reviews in August 2026: User Ratings, Pros & Cons

"CSM"

What do you like best about Gong? Granular filters provided to find presentations What do you dislike about Gong? the video image is quite small when scrolling through the recent calls What problems is Gong solving and how is that benefiting you? taking notes during meetings is too challenging so gong has really assisted

"Awesome software for call recordings, analytics, etc."

What do you like best about Gong? Call analytics is the best feature. I also like the feature where I can see who is speaking where so as to directly jump to that point. Really good software for all call needs. What do you dislike about Gong? Nothing in particular. Training and support can be enhanced. Recommendations to others considering Gong: Very innovative software for all your call analytics needs What problems is Gong solving and how is that benefiting you? Call analytics, call tags, ...

"Gong makes it easier to review past calls"

What do you like best about Gong? tagging capabilities for each speaker and screen sharing What do you dislike about Gong? sometimes tagging (speaker) is inaccurate and shows the wrong speaker What problems is Gong solving and how is that benefiting you? Call recording and post-call review. It's easier to review past calls and understand which parts are important

"Great software for recording and managing calls"

What do you like best about Gong? I love how easy it is to get Gong on calls to record them and then view and organize those recordings after the fact. What do you dislike about Gong? I wish it was easier to track quotes in the tool! We would love a quote management system and Gong doesn't seem to quite be there. What problems is Gong solving and how is that benefiting you? We're able to go back and do research on customer advocates based on calls they've had with sales teams. This allows ...

"Great Tool Overall!"

What do you like best about Gong? The ability to review calls asynchronously; the reminders pre- and post- calls; the coaching from the software as well the capability for team leads to provide their comments on calls for further rep coaching What do you dislike about Gong? Not much I dislike about Gong. It's a valuable product. What problems is Gong solving and how is that benefiting you? Call review for my personal development. As a BDR I'm able to watch calls from all across the team ...

"Great tool for Sales Managers and Sales Teams"

What do you like best about Gong? I like the call recording and recording to transcript feature best. What do you dislike about Gong? There's nothing I dislike at this moment about Gong. What problems is Gong solving and how is that benefiting you? How much reps vs prospects are talking, the levelof question asking and how much attention is being put on discovery and closing.

"I recommend Gong every chance I get."

What do you like best about Gong? As an Individual contributor, gong allows me to be present in conversations rather than distracting myself from the conversation by taking detailed notes. I can always go back to the gong recording and find key conversation pieces using keywords or the transcript. As a sales leader, gong gives me a much more detailed understanding of how often competitors are mentioned and which messaging leads to beating out the competition vs losing deals. It's also ...

"Great software for call recordings"

What do you like best about Gong? I like that the recordings are there within a short amount of time after the call. It also highlights who is on the call and speaking. What do you dislike about Gong? There is nothing I dislike on this product. What problems is Gong solving and how is that benefiting you? The ability to record calls. I like the ability to read the transcript, which helps with note-taking and action items.

"Failure to Success"

What do you like best about Gong? I like being able to learn from my past calls to see what I can do better, I also like the transcript a lot. What do you dislike about Gong? Not anything necessarily that I dislike; I would, however, like better audio quality. What problems is Gong solving and how is that benefiting you? I've learned I talk way too much on some of my calls, I need to cut back and let clients speak.

"Gong is lit"

What do you like best about Gong? Gong is so wildly advanced its an amazing tool to have access to and not only helps me be better just on my own but allows my coworkers to give me feedback in a timely manner! What do you dislike about Gong? Ohhh dislike... Hmmm - the transcribing can be a little wonky sometimes but it also is able to transcribe a call so I wouldn't expect it to be perfect but it is very close What problems is Gong solving and how is that benefiting you? The biggest one is ...