Gong Reviews in August 2026: User Ratings, Pros & Cons

"amazing technology for your sales organization"

What do you like best about Gong? The tool not only records your calls, but will give a rough transcription of the call from all parties, and gives you a graph on the important topics to review. AMazing tool for a sales organization and also for training purposes. What do you dislike about Gong? it's not Gong's fault but certain states will not allow you to record the calls. What problems is Gong solving and how is that benefiting you? circling back to important calls, relistening to them ...

"Gong is useful in progressing prospects"

What do you like best about Gong? The most helpful thing about Gong is its capture of key discovery information and actionable items. What do you dislike about Gong? Nothing comes to mind at present. Seems to work fine. What problems is Gong solving and how is that benefiting you? Next step actions. Seeing where I can improve my presentation and questioning.

"Gong is Amazing"

What do you like best about Gong? The insights and tools are fantastic. Gong has allowed me to better understand my habits (ie. how quickly I wait to speak before a client finishes talking) as well as helps track my deals. Would recommend 10/10 What do you dislike about Gong? If you cancel or reschedule a meeting, it can be hard to add Gong back into a zoom meeting last minute if a client shows up for the call What problems is Gong solving and how is that benefiting you? I love the key word ...

"10x ramp up time!"

What do you like best about Gong? Thanks to Gong my ramp up time has been reduced by 10x! Listening to previous conversations has allowed me to seamlessly get up to speed with opportunities! What do you dislike about Gong? Nothing! Its amazing! The one gripe would me that I didn't have it at past companies! Recommendations to others considering Gong: Get it! Your team will thank you! What problems is Gong solving and how is that benefiting you? Onboarding and transiting opportunities! It's ...

"Most in depth insights"

What do you like best about Gong? I really enjoy the ability to score calls and share calls with more senior teammates to crowdsource the best tips and feedback. The metrics provided by Gong are amazing, the talk ratio between myself and the client, pausing in between questions being asked and response time, longest time monologuing- so helpful for being a better presenter and more active listener. What do you dislike about Gong? I dislike that when I am reviewing a call, if I am screen ...

"Gong is a Necessary Tool for Customer Success Managers"

What do you like best about Gong? Gong's seamless integration with our internal CRM and Gong's ability to automatically create eye-openeing stats based on call patterns. What do you dislike about Gong? No downsides to using Gong unless you don't like have immediate access to transcribed calls and advanced call analystics at your fingertips within minutes. What problems is Gong solving and how is that benefiting you? We no longer need to take notes on every word as we have the ability to go ...

"love being able to listen back to my calls"

What do you like best about Gong? love being able to listen back to my calls. Gong has a fantastic algorithm to tell you what works and what doesn't work. the fact that it transcribes each call is a game changer. Also they have fantastic articles. What do you dislike about Gong? I would like it if I could listen in to calls while they are being analyzed. However, if the only bad thing I can think of is the fact that I have to wait 10 more minutes to listen to a call, that's pretty ...

"Really good tool"

What do you like best about Gong? Gong is great to review your calls, looking for ways to improve your pitch. I love the stats that it gives, such as talk ratio, etc. Also great as an alternative to some Salesforce proccesses What do you dislike about Gong? There's not much I don't like. Sometimes the integration with zoom doesn't get the recording uploaded to gong on several occasions. Some of the script is not 100% accurate too, but guess that's due to my British accent What problems is ...

"Gong for successful customer conversations"

What do you like best about Gong? The trackers are the best as they allow you to modify the power words you use and thus create better customer convo. What do you dislike about Gong? The fact that there isn't a "most used keyword during a period" feature and also that the transcription is not great What problems is Gong solving and how is that benefiting you? Automating call transcription and not missing any action items

"Business Development Representative"

What do you like best about Gong? My favorite Gong feature is the ability to search through videos using just text to find exactly what information I am looking for. This has helped me learn from my Account Executives in a more efficient way. What do you dislike about Gong? The only downside I can think of from my perspective is not being to figure out which calls are the first call that has taken place with a prospect without knowing the title. Recommendations to others considering ...