Gong Reviews in August 2026: User Ratings, Pros & Cons

"The help I wish I always had!"

What do you like best about Gong? Having Gong is so helpful because it allows me to focus on the moment with my customers instead of needing to waste valuable time together taking manual notes. Gong provides the opportunity to not only assess how I do in my calls but to review my coworkers calls for similar content and examples. It is such a useful tool! What do you dislike about Gong? The transcription notes are difficult to decipher at times. If you read through them you can understand ...

"Great to record calls, poor transcription"

What do you like best about Gong? Realtime capture of action items makes it easy to focus on being present on the call. What do you dislike about Gong? Transcription of calls is really skewed and inaccurate. What problems is Gong solving and how is that benefiting you? managing multiple client portfolios and tracking conversations

"Indispensable sales tool"

What do you like best about Gong? I like the ability to go back and use previous interactions as coaching opportunities. What do you dislike about Gong? The only thing I've noticed that can be improved is the search feature. I've had a few issues finding what I'm looking for. I don't know if there's anything they could do to fix that. What problems is Gong solving and how is that benefiting you? Gong has allowed me to become more of a product expert and has enabled me to observe more ...

"become an expert on your business"

What do you like best about Gong? ability to peek into and learn from customer conversations What do you dislike about Gong? ipad app isnt great, doesnt let you do landscape view What problems is Gong solving and how is that benefiting you? live beat on prospect, customer and internal conversations that matter

"Sales is incomplete without Gong"

What do you like best about Gong? Gong is an easy-to-use tool that every sales team should adopt. From new hire training, enablement of existing reps, and overall deal review.. Gong touches it all. We've set up alerts through a Slack integration to notify our team when certain keywords are used so we can follow up with appropriate team members. Gong's flexibility allows your team to view specific topics discussed too. I'm sure we've only scratched the surface of it's capabilities! What do ...

"Gong has been very helpful in reviewing my calls, identifying areas to change or continue."

What do you like best about Gong? Gong has been helpful with its highly organized interface. It allows me to see all of my calls at the click of a button and to be able to follow a lot easier in order to identify key areas of the conversation. What do you dislike about Gong? Gong seems to be great all around. I have only been working on the system for a little over a month but it allows me to follow up on calls in case I forgot a certain detail. I can then listen to the call or check the ...

"Gong has the juice"

What do you like best about Gong? I love that I have the ability to look back into conversations and pinpoint key details that truly make a difference in recaps and discovery. This helps create a more impactful relationship with my accounts. What do you dislike about Gong? When I move through the recording and click a section it is not always the easiest to click in the middle of a dialogue bubble. It starts at the beginning then I navigate from there. Recommendations to others considering ...

"Helps me focus on customer calls vs trying to take notes during meeting"

What do you like best about Gong? Gong helps me focus on customer calls vs trying to take notes during meeting. I go back and listen to all my calls not just for note taking, but how to be better overall What do you dislike about Gong? the notifications don't align to next steps, I'm pinged a lot for action items that have been completed or irrelevant material Recommendations to others considering Gong: It is a must have not nice to have What problems is Gong solving and how is that ...

"Great app"

What do you like best about Gong? I'm an account executive. Gong is an invaluable tool for the sales organization at any company. What do you dislike about Gong? Nothing right now. The platform once in a while doesn't update for the statistics but that's a minimal concern for deal review What problems is Gong solving and how is that benefiting you? Being prepared for each call.

"Gong is a great tool for training and feedback"

What do you like best about Gong? All the stats from each call, the percentage each person spoke and the option to provide feedback. What do you dislike about Gong? I can't really think of something - I really feel Gong is a great tool! Recommendations to others considering Gong: Great is a great tool for coaching, training and feedback. I feel we improve as a team using Gong. What problems is Gong solving and how is that benefiting you? We use it for internal training and feedback. This ...